Call Centre Officer - NSW Government

Government client (agency undisclosed); Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Job summary

The Government client (agency undisclosed) is seeking Call Centre Officers for a contract-based role in Parramatta with hybrid working arrangements. This opportunity focuses on delivering high-quality customer service, processing applications, and maintaining precise records using multiple systems.

Ideal candidates will have at least six months in a contact centre, strong communication skills, and an ability to manage data accurately while supporting a dynamic team environment.

Qualifications

• Minimum six months' experience in a contact centre or high-volume processing environment.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail.

Responsibilities

• Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Skills

Communication skills

Data entry

Attention to detail

Multi-system navigation

Customer service

Tools

CRM systems

Job description

The Company

Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services. They are currently seeking motivated Call Centre Officers to join their high-performing and dynamic team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available.

Responsibilities

The Job Reporting through to a Team Leader, you will be responsible for the following duties:

• Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Qualifications

You To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

• Minimum six months' experience in a contact centre or high-volume processing environment.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail