Switchboard Operator

Northern Sydney Local Health District; Sydney; Hybrid; AUD 43,000 - 61,000; Full time

Job summary

Northern Sydney Local Health District is seeking a Customer Centre Operator in Parramatta, NSW. The role supports government service enquiries in a high-volume, customer-focused contact centre environment on a hybrid arrangement after training.

You will handle multiple channels, resolve enquiries, maintain records, and assist customers to access services, while contributing to continuous service improvements.

Qualifications

• Experience in customer service, preferably in a contact centre, administration, retail or similar setting.
• Excellent written and verbal communication, with strong customer service capabilities.
• Ability to handle challenging interactions professionally and in line with compliance requirements.
• Strong attention to detail and ability to perform high-volume administrative tasks accurately.

Responsibilities

• Deliver professional, customer-focused support across multiple channels.
• Research, analyse and resolve customer enquiries or escalations through appropriate channels.
• Maintain accurate customer records and update databases per service delivery processes.
• Provide advice and assistance to help customers access products, services and information.
• Record and manage customer complaints and ensure timely resolution.
• Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery.

Skills

Customer service

Communication skills

Attention to detail

Time management

Tools

Microsoft Office

Outlook

Teams

Job description

Job Description

Contact Centre Operator - Parramatta, NSW

The Opportunity
Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment.

What You'll Do

• Deliver professional and customer-focused support across multiple communication channels.
• Research, analyse and resolve customer enquiries or escalation matters through appropriate channels.
• Maintain accurate customer records and update databases in line with service delivery processes.
• Provide advice and assistance to help customers access products, services and information.
• Record and manage customer complaints while ensuring timely and effective resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.

What We're Looking For

• Customer service experience within a contact centre, administration, retail or similar environment.
• Excellent written and verbal communication skills with strong customer service capabilities.
• Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements.
• Strong attention to detail with the ability to complete high-volume administrative tasks accurately.
• Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams.
• Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster.

Role Details

• Location: Parramatta, Sydney, NSW.
• Working arrangement: Onsite, with hybrid arrangement considered after training period.
• Contract duration: 11/11/2026 – 24/03/2027.
• Hours: 7 hours per day, 35 hours per week.
• Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays.
• Rate: $37.50 per hour plus super.