Hybrid Application Support Analyst — Drive Improvements

Centorrino Technologies Pty Ltd.; Ballarat; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Cost-price tech for personal needs

IT equipment choice

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst in Australia to support internal business systems, troubleshoot user issues, and manage diverse SaaS tools. The role emphasizes improving workflows, system usability, and collaboration with stakeholders.

The successful candidate will handle day-to-day support, system administration, and participate in improvement projects, while maintaining documentation and helping evolve business system requirements.

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems in a service desk or application support role.
• Strong troubleshooting across application issues, user access, data and workflow errors.
• Comfortable learning and supporting a diverse range of business applications.
• Experience with listed platforms (ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare, ShiftCare) is advantageous.

Responsibilities

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues.
• Investigate errors, access issues, workflow problems and basic integrations, escalating when needed.
• Support and administer a portfolio of SaaS and business apps; perform configuration and user administration.

Skills

Troubleshooting

SaaS platforms

Stakeholder management

Service desk

Learning new systems

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst in Australia to support internal business systems, troubleshoot user issues, and manage diverse SaaS tools. The role emphasizes improving workflows, system usability, and collaboration with stakeholders.

The successful candidate will handle day-to-day support, system administration, and participate in improvement projects, while maintaining documentation and helping evolve business system requirements.