Hybrid Support Analyst - App Configuration & Solutions

System C; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

System C in Australia and New Zealand is seeking a Support Analyst – Application Support & Configuration to join our growing ANZ team.

You'll configure solutions, investigate issues and ensure users receive a high-quality support experience while supporting onboarding and go-live activities.

The role blends customer interaction with problem-solving in a fast-paced environment, with a hybrid work arrangement requiring two days per week in the office.

Qualifications

• Experience supporting enterprise applications or software platforms.
• Ability to translate business requirements into system configuration.
• Experience creating user guides or operational procedures.

Responsibilities

• Configuring System C applications to meet customer requirements
• Supporting requirements gathering, testing, deployment and go-live activities
• Diagnosing and resolving application incidents and service requests
• Performing root cause analysis and supporting problem management activities
• Maintaining configuration documentation, procedures and knowledge resources
• Supporting software releases, application enhancements and configuration updates
• Assisting with customer onboarding, training and knowledge transfer
• Monitoring support queues and ensuring service levels are achieved
• Collaborating with Product, Engineering, Professional Services and Support teams
• Contributing to continuous improvement initiatives across the support function

Skills

Customer focus

Analytical thinking

Troubleshooting

Documentation

Job description

System C in Australia and New Zealand is seeking a Support Analyst – Application Support & Configuration to join our growing ANZ team.

You'll configure solutions, investigate issues and ensure users receive a high-quality support experience while supporting onboarding and go-live activities.

The role blends customer interaction with problem-solving in a fast-paced environment, with a hybrid work arrangement requiring two days per week in the office.