Hybrid Application Support Analyst | Improve & Automate Apps

Centorrino Technologies Pty Ltd.; Central Coast Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Tech discounts

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst to support internal business applications and SaaS platforms across the Australian operations.

The role focuses on troubleshooting, user guidance, and resolving day-to-day issues to improve workflows and system usability. You will work with a diverse portfolio of tools and collaborate with stakeholders to translate business requirements into practical system updates.

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems in a service desk or ITSM environment.
• Strong troubleshooting across application issues, access, data and workflow errors.

Responsibilities

• Provide day-to-day support for CT’s internal business applications and resolve user issues promptly.
• Investigate errors, access issues and basic integrations, escalating when needed.
• Assist with system configuration, user administration and housekeeping.
• Document processes and promote consistent use of business applications.
• Partner with Head of Digital and Platforms to prioritise activities and system requirements.

Skills

Troubleshooting

Business applications

Stakeholder management

Adaptable

Fast learner

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst to support internal business applications and SaaS platforms across the Australian operations.

The role focuses on troubleshooting, user guidance, and resolving day-to-day issues to improve workflows and system usability. You will work with a diverse portfolio of tools and collaborate with stakeholders to translate business requirements into practical system updates.