Hybrid App Support Analyst for Growth-focused Apps

Centorrino Technologies Pty Ltd.; Hobart; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

IT equipment discounts

Team events

Company benefits discount

Job summary

Centorrino Technologies Pty Ltd. in Hobart, Australia, is seeking an Application Support Analyst to join our Applications team.

You will provide day-to-day support for internal business applications, troubleshoot issues, guide users, and help teams maximize value from our SaaS tools. You will work across ConnectWise, Quosal, HubSpot, BambooHR, and other platforms, assist with configuration and user administration, document processes, and partner with stakeholders to translate requirements into

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment.
• Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations.
• Comfortable working across a diverse range of business applications and learning new systems quickly.

Responsibilities

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
• Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
• Support and administer a varied portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare.
• Assist with system configuration, user administration, workflow changes and general system housekeeping.
• Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
• Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.
• Contribute to system improvement projects, including workflow enhancements, automation and application changes.
• Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
• Balance day-to-day support activities with improvement initiatives and changing business priorities.
• Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
• Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

Skills

Troubleshooting

Stakeholder management

Service desk

BAU support

Customer service

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Centorrino Technologies Pty Ltd. in Hobart, Australia, is seeking an Application Support Analyst to join our Applications team.

You will provide day-to-day support for internal business applications, troubleshoot issues, guide users, and help teams maximize value from our SaaS tools. You will work across ConnectWise, Quosal, HubSpot, BambooHR, and other platforms, assist with configuration and user administration, document processes, and partner with stakeholders to translate requirements into