Application Support Analyst | Hybrid, Growth & Automation

Centorrino Technologies Pty Ltd.; Alice Springs; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Employee discounts

Tech for personal use

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst to join our Applications team in Australia.

You will provide day-to-day support for internal business applications, troubleshoot user issues, and manage a portfolio of SaaS tools including ConnectWise, HubSpot, BambooHR and more. The role focuses on improving workflows, documenting processes, and collaborating with stakeholders to translate requirements into practical system updates.

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems.
• Strong troubleshooting skills across application issues, user access, data and workflow errors.
• Ability to learn new systems quickly.

Responsibilities

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
• Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
• Assist with system configuration, user administration, workflow changes and general system housekeeping.
• Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
• Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.
• Contribute to system improvement projects, including workflow enhancements, automation and application changes.
• Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
• Balance day-to-day support activities with improvement initiatives and changing business priorities.
• Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
• Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

Skills

Troubleshooting

Stakeholder management

BAU support

Adaptability

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst to join our Applications team in Australia.

You will provide day-to-day support for internal business applications, troubleshoot user issues, and manage a portfolio of SaaS tools including ConnectWise, HubSpot, BambooHR and more. The role focuses on improving workflows, documenting processes, and collaborating with stakeholders to translate requirements into practical system updates.