Hybrid Administration Assistant — Make a Real Impact

Eml Group; City of Melbourne; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Comprehensive learning and development

EAP benefits

Company celebration events

Job summary

EML Group in Melbourne is seeking an Administration Assistant to join our supportive, purpose-driven team on a permanent, full-time basis. This role focuses on providing essential administrative support to Case Managers and claims teams, helping to move claims forward with care and efficiency.

If you’re organised, enjoy helping others, and are keen to learn, we’d love to hear from you. The position offers hybrid work options and a strong culture that recognises your contributions.

Qualifications

• 2+ years’ experience in a fast-paced role with a customer service focus.
• Strong computer skills and the ability to quickly learn new systems and processes.
• Clear written and verbal communication skills, with confidence engaging with a range of people.
• An empathetic and professional approach when handling sensitive information and situations.
• A proactive attitude, with the ability to work independently and contribute to a team.
• Strong attention to detail, organisational skills and the ability to prioritise tasks and meet deadlines.

Responsibilities

• Provide administrative support to Case Managers and claims teams to help keep claims moving.
• Request, organise and follow up on information and documentation from relevant stakeholders.
• Respond to enquiries and liaise with internal teams, providers and other stakeholders.
• Maintain accurate and up-to-date claim records across relevant systems.
• Prepare correspondence, documents and reports to support claims management activities.
• Coordinate tasks and follow-ups to ensure work is completed within required timeframes.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Proactive attitude

Job description

EML Group in Melbourne is seeking an Administration Assistant to join our supportive, purpose-driven team on a permanent, full-time basis. This role focuses on providing essential administrative support to Case Managers and claims teams, helping to move claims forward with care and efficiency.

If you’re organised, enjoy helping others, and are keen to learn, we’d love to hear from you. The position offers hybrid work options and a strong culture that recognises your contributions.