Administration Assistant

Eml Group; City of Melbourne; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Comprehensive learning and development

EAP benefits

Company celebration events

Job summary

EML Group in Melbourne is seeking an Administration Assistant to join our supportive, purpose-driven team on a permanent, full-time basis. This role focuses on providing essential administrative support to Case Managers and claims teams, helping to move claims forward with care and efficiency.

If you’re organised, enjoy helping others, and are keen to learn, we’d love to hear from you. The position offers hybrid work options and a strong culture that recognises your contributions.

Qualifications

• 2+ years’ experience in a fast-paced role with a customer service focus.
• Strong computer skills and the ability to quickly learn new systems and processes.
• Clear written and verbal communication skills, with confidence engaging with a range of people.
• An empathetic and professional approach when handling sensitive information and situations.
• A proactive attitude, with the ability to work independently and contribute to a team.
• Strong attention to detail, organisational skills and the ability to prioritise tasks and meet deadlines.

Responsibilities

• Provide administrative support to Case Managers and claims teams to help keep claims moving.
• Request, organise and follow up on information and documentation from relevant stakeholders.
• Respond to enquiries and liaise with internal teams, providers and other stakeholders.
• Maintain accurate and up-to-date claim records across relevant systems.
• Prepare correspondence, documents and reports to support claims management activities.
• Coordinate tasks and follow-ups to ensure work is completed within required timeframes.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Proactive attitude

Job description

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for Administration Assistant to join our supportive, purpose‑driven team in Melbourne on a Permanent, full-time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Provide administrative support to Case Managers and claims teams to help keep claims moving.
• Request, organise and follow up on information and documentation from relevant stakeholders.
• Respond to enquiries and liaise with internal teams, providers and other stakeholders.
• Maintain accurate and up-to-date claim records across relevant systems.
• Prepare correspondence, documents and reports to support claims management activities.
• Coordinate tasks and follow-ups to ensure work is completed within required timeframes.

What We’re Looking For

You don’t need previous claims experience to join us. If you’re organised, enjoy helping others and are keen to learn, we’d love to hear from you.

• 2+ years’ Experience in a fast paced role a customer service focus.
• Strong computer skills and the ability to quickly learn new systems and processes.
• Clear written and verbal communication skills, with confidence engaging with a range of people.
• An empathetic and professional approach when handling sensitive information and situations.
• A proactive attitude, with the ability to work independently and contribute to a team.
• Strong attention to detail, organisational skills and the ability to prioritise tasks and meet deadlines.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.