Claims Assistant

EML Group; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

Employee Assistance Program

Job summary

EML is a leading specialist in personal injury claims management. We’re currently welcoming applications for a Claims Assistant to join our Sydney team on a permanent, full-time basis.

You will support Case Managers and contribute to efficient claims processing in a collaborative environment. This role suits someone with administration or customer service background who is eager to build a career in insurance and claims management within a corporate setting.

Qualifications

• Experience in administration or customer service is valuable.
• Ability to learn quickly and adapt to processes.
• Strong attention to detail and accuracy.

Responsibilities

• Providing administrative support to Case Managers for day-to-day claims management.
• Processing claims documentation, correspondence, mail and filing accurately and efficiently.
• Coordinating medical appointments, investigations, police reports and interpreter services.
• Responding to basic enquiries from workers, providers and other stakeholders.
• Processing invoices, payments and reimbursements in line with requirements.
• Supporting accurate processing of claims information and documentation.
• Maintaining organised, up-to-date claims records.
• Collaborating with Case Managers and the team to meet deadlines.

Skills

Customer service

Teamwork

Communication

Organizational skills

Time management

Tools

Microsoft Word

Excel

Job description

Why Join EML?

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between monthly rostered days off, or a 9-day fortnight.

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We’re now welcoming applications for Claims Assistant to join our supportive, purpose‑driven team in Sydney on a permanent, full‑time basis. Working as part of our Hospitality Industry Insurance (HII) team, you’ll provide essential administrative support to our Case Managers, helping ensure claims are managed efficiently and our injured workers receive the support they need throughout their recovery. This is a great opportunity for someone with administration or customer service experience who is looking to build their career in insurance, claims management or a corporate environment.

What You’ll Be Doing

• Providing administrative support to Case Managers to assist with the day‑to‑day management of claims.
• Processing claims documentation, correspondence, mail and filing accurately and efficiently.
• Coordinating medical appointments, investigations, police reports and interpreter services.
• Responding to basic enquiries from workers, providers and other stakeholders.
• Processing invoices, payments and reimbursements in line with relevant requirements.
• Supporting the accurate and timely processing of claims information and documentation.
• Maintaining organised and up‑to‑date claims records.
• Working closely with Case Managers and the wider team to ensure administrative tasks are completed within required timeframes.

What We’re Looking For

It’s ok if you haven’t worked in workers compensation before. What matters most is your willingness to learn, attention to detail and ability to provide great support to others.

• Previous experience in administration, office support or customer service?
• Strong attention to detail and a high level of accuracy?
• Good computer literacy and confidence using Microsoft Word and Excel?
• The ability to learn new systems and processes quickly?
• Strong communication and interpersonal skills?
• Good time management and organisational skills?
• The ability to manage multiple tasks in a fast‑paced, deadline‑driven environment?
• A team‑focused attitude and willingness to take direction and learn?
• A genuine interest in building a career in insurance and claims management?

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.