Administration Assistant

Eml Group; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work from home

Health insurance discounts

RewardsHub discounts

Learning & development

Employee assistance program

Company events

Annual incentives

Parental leave

Job summary

EML is seeking an administrative support professional to assist claims teams and help injured workers throughout the return-to-work journey. This permanent, full-time role is based in Canberra and offers the potential to work from home three days per week once fully trained.

You will coordinate communications with providers and customers, manage claim notes, and support team goals while delivering excellent customer service in a growing organisation that values learning and wellbeing.

Qualifications

• Strong attention to detail and time management skills.
• Ability to work independently and within a diverse team.
• Effective and verbal communication skills.
• Previous Data Entry Experience

Responsibilities

• Provide support to claims teams to "help people get their lives back".
• Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, and recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
• Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
• Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
• Managing phone enquiries, taking new claim lodgements and taking messages as required.

Skills

Attention to detail

Time management

Independent work

Verbal communication

Data Entry Experience

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in ourCanberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is a great opportunity for someone looking to kickstart their career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.

This is apermanent, full-time positionbased in ourCanberra office. You will have the opportunity to work-from-home 3 days per week,once you are fully trained in the role.

YOUR RESPONSIBILITIES

Provide support to claims teams to "help people get their lives back".

Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, and recovery payments.

Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.

Maintain claim file notes by entering actions undertaken into the claims system, as directed.

Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.

Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.

Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.

Managing phone enquiries, taking new claim lodgements and taking messages as required.

ABOUT YOU

Strong attention to detail and time management skills.

Ability to work independently and within a diverse team.

Effective and verbal communication skills.

Previous Data Entry Experience

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.