Administration Assistant

EML; Canberra; Hybrid; AUD 54,000 - 75,000; Full time

Benefits offered by this job

Diverse team culture

Work from home

Wellbeing program

RewardsHub discounts

Learning and development

Employee Assistance Program

Annual incentive scheme

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Canberra. This permanent, full-time role provides administrative support to pro-actively manage personal injury claims within the relevant jurisdiction.

You will have opportunity to work from home 3 days per week after training. Join a diverse team at EML, with strong focus on career development, learning culture and employee wellbeing programs.

Qualifications

• Strong computer skills and attention to detail are essential.
• Ability to work independently within a diverse team.
• Excellent verbal communication and data entry experience preferred.

Responsibilities

• Provide support to claims teams to help people get their lives back.
• Contact providers and customers via phone for clarification and follow-up of information.
• Review duplicate claims, payments, and update vendors as needed.
• Maintain claim file notes in the system as directed.
• Assist team to achieve goals and support customer satisfaction.

Skills

Strong computer skills

Attention to detail

Independence

Verbal communication

Data entry experience

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Canberra , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is a great opportunity for someone looking to kickstart your career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.

This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week , once you are fully trained in the role.

YOUR RESPONSIBILITIES

• Provide support to claims teams to “help people get their lives back”.
• Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
• Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
• Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
• Managing phone enquiries, taking new claim lodgements and taking messages as required.

ABOUT YOU

• Strong computer skills.
• Strong attention to detail and time management skills.
• Ability to work independently and within a diverse team.
• Effective and verbal communication skills.
• Previous Data Entry Experience

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super