Hybrid Admin & Operations Liaison

City of Ryde; Ryde; Hybrid; AUD 80,000 - 99,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexible working hours

18 weeks paid parental leave

Professional development

Job summary

City of Ryde is seeking an organised Operations Administration Officer to support the Manager Operations and broader team. You will handle front-of-house, coordinate requests and assist with purchasing, reporting and records management.

The role offers hybrid work arrangements, flexible hours and opportunities for professional development. You will contribute to continuous improvement and provide exceptional customer service to residents, businesses and staff.

Qualifications

• Certificate III in Business Administration or equivalent experience.
• Current Class C Driver Licence.
• Experience providing customer service via phone, email and face-to-face interactions.
• Strong organisational, administrative and time management skills.
• High level of computer literacy and experience using business systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to research information and prepare concise summaries or reports.

Responsibilities

• Provide exceptional customer service to residents, businesses, staff and contractors.
• Manage reception and front-of-house services at the Operations Centre.
• Coordinate customer requests and enquiries, ensuring they are allocated and resolved efficiently.
• Support the Manager Operations and team leaders with administration, reporting, research and correspondence.
• Monitor and track customer and councillor requests and team responses to ensure service standards are achieved.
• Assist with purchasing, invoices, work orders and record management.
• Maintain operational systems, procedures and documentation.
• Identify opportunities for process improvements and help implement better ways of working.
• Build positive working relationships across Council and support collaborative outcomes.
• Contribute to a professional, customer-focused and high-performing team culture.

Skills

Customer service

Time management

Communication

Microsoft Office

Education

Certificate III in Business Administration

Tools

TechnologyOne

Content Manager (TRIM)

Microsoft Access

KeyWatcher

Job description

City of Ryde is seeking an organised Operations Administration Officer to support the Manager Operations and broader team. You will handle front-of-house, coordinate requests and assist with purchasing, reporting and records management.

The role offers hybrid work arrangements, flexible hours and opportunities for professional development. You will contribute to continuous improvement and provide exceptional customer service to residents, businesses and staff.