Hybrid Customer Experience Operations Coordinator

Council Jobs; Newcastle-Maitland; Hybrid; AUD 83,000 - 97,000; Full time

Benefits offered by this job

Competitive salary 83,441–96,973 AUD p

Temporary 18-month contract

35 hours per week

Work a mixture of office, on site and從

Health and wellbeing initiatives

Free parking

Job summary

Lake Macquarie City Council is seeking an organised Business Support Officer to support the Customer Experience team. You will provide high-quality administration, coordinate calendars, meetings and actions, and manage customer correspondence to keep priorities on track.

You’ll contribute to day-to-day operations through document control, budget monitoring and corporate reporting, while identifying smarter ways of working and supporting continuous improvement across the department.

Qualifications

• Excellent communication skills, including a clear and concise writing style.
• Excellent interpersonal skills demonstrate confidentiality, reliability and experience dealing with a wide range of stakeholders at different levels, including the Mayor and councillors, Executive and community members.
• Excellent time management and organisational skills, including an ability to manage conflicting work priorities and attention to detail.
• Demonstrated ability to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process, practice, and technology quickly.

Responsibilities

• Provide high-quality administration and coordination support to the Manager Customer Experience, while also supporting the leadership team and the broader department.
• You’ll manage busy calendars and inboxes, coordinate meetings and actions and oversee customer correspondence so priorities are handled efficiently, and nothing slips through the cracks.
• You’ll play a key role in supporting day-to-day operations through document control, budget monitoring, financial processing, meeting agendas and minutes and corporate reporting.
• Beyond administration, you'll contribute to continuous improvement across the department by identifying smarter ways of working, supporting projects and helping strengthen the systems and processes that enable our team to deliver great customer and community outcomes.

Skills

Communication skills

Interpersonal skills

Time management

Organisational skills

Confidentiality

Stakeholder management

Education

Tertiary/certificate qualifications in business administration or office management

Job description

Lake Macquarie City Council is seeking an organised Business Support Officer to support the Customer Experience team. You will provide high-quality administration, coordinate calendars, meetings and actions, and manage customer correspondence to keep priorities on track.

You’ll contribute to day-to-day operations through document control, budget monitoring and corporate reporting, while identifying smarter ways of working and supporting continuous improvement across the department.