Administration & Relationship Officer

City of Ryde; Ryde; Hybrid; AUD 80,000 - 99,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexible working hours

18 weeks paid parental leave

Professional development

Job summary

City of Ryde is seeking an organised Operations Administration Officer to support the Manager Operations and broader team. You will handle front-of-house, coordinate requests and assist with purchasing, reporting and records management.

The role offers hybrid work arrangements, flexible hours and opportunities for professional development. You will contribute to continuous improvement and provide exceptional customer service to residents, businesses and staff.

Qualifications

• Certificate III in Business Administration or equivalent experience.
• Current Class C Driver Licence.
• Experience providing customer service via phone, email and face-to-face interactions.
• Strong organisational, administrative and time management skills.
• High level of computer literacy and experience using business systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to research information and prepare concise summaries or reports.

Responsibilities

• Provide exceptional customer service to residents, businesses, staff and contractors.
• Manage reception and front-of-house services at the Operations Centre.
• Coordinate customer requests and enquiries, ensuring they are allocated and resolved efficiently.
• Support the Manager Operations and team leaders with administration, reporting, research and correspondence.
• Monitor and track customer and councillor requests and team responses to ensure service standards are achieved.
• Assist with purchasing, invoices, work orders and record management.
• Maintain operational systems, procedures and documentation.
• Identify opportunities for process improvements and help implement better ways of working.
• Build positive working relationships across Council and support collaborative outcomes.
• Contribute to a professional, customer-focused and high-performing team culture.

Skills

Customer service

Time management

Communication

Microsoft Office

Education

Certificate III in Business Administration

Tools

TechnologyOne

Content Manager (TRIM)

Microsoft Access

KeyWatcher

Job description

Are you an organised administrator who enjoys helping people, improving processes, and keeping things running smoothly? Join our Operations team and play a key role in supporting essential services that benefit the City of Ryde community.

As the Operations Administration Officer, you'll provide high-quality administrative and customer service support to the Manager Operations and wider operational teams. You'll be the first point of contact for many enquiries, coordinate a range of business processes, and contribute to initiatives that improve the way we work.

What you'll be doing

In this varied and fast-paced role, you will:

• Provide exceptional customer service to residents, businesses, staff, and contractors.
• Manage reception and front-of-house services at the Operations Centre.
• Coordinate customer requests and enquiries, ensuring they are allocated and resolved efficiently.
• Support the Manager Operations and team leaders with administration, reporting, research, and correspondence.
• Monitor and track customer and councillor requests and team responses to ensure service standards are achieved.
• Assist with purchasing, invoices, work orders, and record management.
• Maintain operational systems, procedures, and documentation.
• Identify opportunities for process improvements and help implement better ways of working.
• Build positive working relationships across Council and support collaborative outcomes.
• Contribute to a professional, customer-focused, and high-performing team culture.

About you

We're looking for someone who is:

• Highly organised and able to manage competing priorities.
• A strong communicator who can build positive relationships with a wide range of stakeholders.
• Calm, professional, and solutions-focused when handling challenging situations.
• Detail-oriented with excellent administrative and computer skills.
• A collaborative team player who enjoys improving processes and finding practical solutions.

What you will bring

• Certificate III in Business Administration or a related field, or equivalent experience.
• Current Class C Driver Licence.
• Experience providing customer service via phone, email, and face-to-face interactions.
• Strong organisational, administrative, and time management skills.
• High level of computer literacy and experience using business systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to research information and prepare concise summaries or reports.

Highly regarded

• Experience using TechnologyOne, Content Manager (TRIM), or similar business systems.
• Experience with Microsoft Access and KeyWatcher system.
• First Aid Certificate.
• Experience researching transport or operational service matters.

This is an opportunity to work in a role where no two days are the same. You'll be part of a supportive team, contribute to continuous improvement initiatives, and help deliver services that make a real difference to the Ryde community.

What's in It for You?

At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy:

• Hybrid work arrangements and flexible working hours
• Rostered day off approximately every 3 weeks
• Exposure to a wide variety of development applications and complex planning matters
• Professional development, mentoring and career growth opportunities
• Opportunities to contribute to continuous improvement and innovation projects
• A collaborative team environment that supports learning and knowledge sharing
• 18 weeks paid parental leave
• Access to Long Service Leave after 5 years
• 3 additional leave days over the Christmas period
• Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks
• Annual performance reviews and Award salary increases

Your commencing salary will range from $80,474 - $98,580 + Superannuation, depending on your skills, qualifications and experience.

Applications close: Monday 16thNovember 2026 at 11:30pm.

City of Ryde is committed to Equal Employment and Child Safety