HubSpot & Education Systems Lead (Hybrid)

JMC Academy; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

JMC Academy is seeking a Business Systems Manager to lead the administration and ongoing optimisation of our core platforms, including HubSpot, Paradigm and Canvas. You will partner with academic, admissions and operations teams to translate requirements into scalable solutions and reliable data workflows.

Based in Australia with a hybrid working arrangement, you will guide integrations, reporting and governance, while mentoring stakeholders and delivering practical technology changes that

Qualifications

• Hold a degree in Information Technology, Business Systems, Data Analytics or a related discipline, or equivalent practical experience.
• Have expert-level, hands-on HubSpot administration experience within a complex organisational environment.
• Have experience managing HubSpot objects, custom objects, properties, associations, pipelines, workflows, automation, reporting, permissions and integrations.
• Have acted as a technical lead or subject matter expert on HubSpot implementation, transformation or optimisation projects.
• Can translate business requirements into scalable platform solutions and configuration outcomes.
• Have experience administering and configuring enterprise business systems and applications.
• Possess strong reporting, analytics and data management capabilities, including experience working with SQL and relational databases.
• Have experience supporting and troubleshooting integrations, automation and cross-platform data flows.

Responsibilities

• Act as JMC's lead administrator and subject matter expert for HubSpot, managing configuration, automation, reporting, integrations, data structures, user administration and platform optimisation.
• Provide technical leadership on HubSpot projects, including solution design, workflow automation, integrations, testing, deployment and continuous improvement activities.
• Administer, configure and continuously improve JMC's core business systems, including the Student Management System (Paradigm) and Learning Management System (Canvas).
• Support and optimise integrations between business systems, third-party applications and reporting platforms.
• Build, maintain and enhance reports, dashboards and business intelligence outputs using platform reporting tools, SQL and connected data sources.
• Monitor, troubleshoot and resolve platform issues, acting as the escalation point for complex system and integration problems.
• Develop automation and process improvements that increase efficiency, reduce manual effort and improve data quality.
• Manage platform change activities including testing, impact assessments, upgrades and new functionality releases.
• Maintain vendor relationships, licensing, subscriptions, technical documentation and operational support processes.
• Deliver training, coaching and user support while driving successful adoption of platforms and process improvements across the organisation.
• Support institutional reporting, compliance requirements, data governance, security and access management activities.
• Identify opportunities for continuous improvement across systems, processes and technology, helping shape future platform capability and business outcomes.

Skills

HubSpot administration

SQL reporting

Data governance

Stakeholder engagement

Cloud integrations

Education

Bachelor degree in IT or related

Tools

Paradigm

Canvas

HubSpot Service Hub

Make

Fivetran

Power BI

Microsoft 365

Job description

JMC Academy is seeking a Business Systems Manager to lead the administration and ongoing optimisation of our core platforms, including HubSpot, Paradigm and Canvas. You will partner with academic, admissions and operations teams to translate requirements into scalable solutions and reliable data workflows.

Based in Australia with a hybrid working arrangement, you will guide integrations, reporting and governance, while mentoring stakeholders and delivering practical technology changes that