HubSpot CRM Lead - Enterprise Platform, Hybrid

University of New South Wales; Sydney; Hybrid; AUD 139,000 - 169,000; Full time

Benefits offered by this job

Flexible Working Options

17% Superannuation contributions and 3

Additional 3 days of leave over Xmas

Job summary

UNSW Sydney is seeking a CRM Technical Lead to govern and evolve the enterprise PRM platform (HubSpot B2B CRM). You will define the product strategy, roadmap, platform lifecycle, and deliver enhancements that maximise business value while aligning with organisational objectives.

Based at Kensington, Sydney, this hybrid role requires 2–3 days in the office. The role reports to the Technology Manager and focuses on governance, integrations, dashboards, data quality and vendor coordination to drive

Qualifications

• Significant hands-on experience configuring, administering, governing, implementing and automation for a CRM (preferably Hubspot) in a complex enterprise environment.
• Demonstrated experience in CRM platform governance, configuration management, end-to-end product lifecycle and roadmap management, management, reporting and data quality improvement.
• Strong understanding of CRM design and administration principles, including user management, permissions, data models, lifecycle processes, system controls, integrations, platform extensibility and development capabilities and governance standards.
• Proven ability to translate business needs into scalable platform solutions that improve efficiency, consistency, user experience and operational outcomes.
• Experience building dashboards, reports and data views that support operational and strategic decision-making.
• Demonstrated experience leading CRM platform delivery, including assessing and onboarding of new business areas in partnership with external implementation or systems integration partners, working with Agile and other delivery methodologies and using a delivery management tool (e.g. JIRA)
• Demonstrated experience managing external technology vendors, implementation or service partners, including coordinating delivery, managing performance, resolving issues and dependencies, and ensuring agreed outcomes are achieved.
• Demonstrated experience driving user adoption and continuous improvement of enterprise platforms, using stakeholder feedback, platform insights and benefits realisation to inform product enhancement priorities.
• Sound experience in leading, coaching and motivating team members or stakeholders, as well as effective dispute resolution skills.
• Highly developed consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes, while applying standardisation principles and exercising sound judgement to minimise unnecessary customisation and complexity.
• Comprehensive analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in the development of robust solutions to problems.
• Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

Responsibilities

• Lead the end-to-end management, governance and evolution of UNSW's enterprise Partner Relationship Management (PRM) platform, currently HubSpot B2B CRM.
• Oversee onboarding of new business areas, testing, change management and vendor relationships to ensure platform reliability and adoption.
• Translate business requirements into scalable CRM solutions, drive platform lifecycle, roadmaps and benefits realisation.
• Collaborate with stakeholders across business, operations, technology, data and leadership teams, and with external vendors and implementation partners.
• Drive data quality, reporting, integrations, automation and security to maximise business value.

Skills

HubSpot CRM

CRM governance

End-to-end product lifecycle

Roadmap management

Dashboard reporting

Stakeholder engagement

Vendor management

Agile delivery

Change management

Communication skills

Education

Relevant tertiary qualification

Tools

JIRA

CRM integrations

Data modelling

Job description

UNSW Sydney is seeking a CRM Technical Lead to govern and evolve the enterprise PRM platform (HubSpot B2B CRM). You will define the product strategy, roadmap, platform lifecycle, and deliver enhancements that maximise business value while aligning with organisational objectives.

Based at Kensington, Sydney, this hybrid role requires 2–3 days in the office. The role reports to the Technology Manager and focuses on governance, integrations, dashboards, data quality and vendor coordination to drive