Business Consultant (L3)

JOORNEY; Sydney; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work available

12% superannuation

Job summary

BAC Partners seeks a Business Consultant (CPQ & CRM) to lead HubSpot implementations that transform client processes into scalable CRM solutions. You will bridge client objectives and platform capabilities across Marketing, Sales, Service, and Data Hubs.

As a client-facing consultant, you will design, integrate, and optimise CRM workflows, APIs, and middleware while protecting project profitability and delivering measurable business value.

Qualifications

• 3+ years in delivering HubSpot implementations.
• Strong knowledge of JavaScript, Python, HTML/CSS.
• Experience with integration platforms (N8N, Workato, Zapier).
• Proficiency with REST APIs, webhooks, and OAuth2.

Responsibilities

• Lead end-to-end HubSpot implementations across Marketing, Sales, Service, and Data Hubs.
• Design and implement CPQ within HubSpot and integrated systems.
• Architect end-to-end HubSpot solutions across multiple hubs.
• Establish client relationships as trusted adviser and identify expansion opportunities.
• Deliver projects on time, within scope and budget, with client training and UAT support.

Skills

HubSpot implementations

JavaScript

Python

REST APIs

Webhooks

Data modelling

CRM integration

Tools

N8N

Workato

Zapier

GitHub

GitLab

SQL

NoSQL

Job description

Job Type: Contract position | Full time position

Job Description
Company BAC Partners Role Purpose The Business Consultant (CPQ & CRM) is responsible for leading end-to-end HubSpot implementations that transform client business processes into scalable, operational CRM solutions. This role serves as the strategic bridge between client business objectives and platform functionality, translating complex requirements into robust functional designs across Marketing, Sales, Service, and Data Hubs. This role spans three interconnected consulting domains:

• Process & Requirements Design: Discovery, documentation, and optimisation of business processes, customer journeys, data models, and functional workflows that align with client GTM strategies
• CPQ & Revenue Operations: Design and implementation of Configure, Price, Quote solutions within HubSpot and integrated systems, ensuring pricing rules, product catalogues, and quoting workflows support revenue objectives
• Platform Solution Architecture: End-to-end HubSpot solution design across multiple Hubs, ensuring implementations are scalable, user-adopted, and aligned with client business objectives

Beyond functional delivery, this role is accountable for establishing client relationships as a trusted adviser, identifying strategic opportunities for platform expansion, and ensuring implementations deliver measurable business value. This is a client-facing consulting role. While not primarily revenue-carrying, it directly contributes to project profitability through efficient delivery, scope management, and identification of organic expansion opportunities within existing client relationships.

Key Responsibilities 1. CRM & HubSpot Development Custom Development

• Build and troubleshoot custom-coded actions, workflow extensions, API calls, and custom modules within HubSpot
• Develop custom CRM experiences including properties, pipelines, automation logic, and UI customisations that align with client business processes
• Implement and maintain HubSpot CMS solutions including custom-coded modules,templates, and theme customisations where required
• Create and optimise calculated properties, custom behavioural events, and complex workflow logic

Data Architecture

• Design and implement custom object schemas, association labels, and data models that support client reporting and operational requirements
• Ensure data integrity through validation rules, deduplication strategies, and data hygiene automation
• Support data migration activities including mapping, transformation, and validation

2. Integration Engineering Integration Architecture & Implementation

• Architect integration flows across HubSpot, N8N, internal systems, and external platforms including ERPs, Lending Origination Systems (LOS), and marketing automation tools
• Interpret and apply API documentation, including authentication methods (OAuth2, API keys, tokens), rate limits, endpoints, and data models
• Develop real-time and batch integrations, including error handling, retry logic, logging, and monitoring
• Build and maintain webhook receivers, custom API endpoints, and event-driven automation flows

Middleware & Automation Platforms

• Design and implement workflows in N8N, Workato, or equivalent middleware platforms
• Establish integration patterns and reusable components that can be leveraged across client engagements
• Document integration architectures, data flows, and operational runbooks for ongoing support

Third-Party Systems

• Integrate HubSpot with CPQ platforms (DealHub), payment systems, accounting software, and industry-specific applications
• Collaborate with client technical teams and third-party vendors to coordinate integration requirements and testing
• Troubleshoot and resolve integration issues across the technology stack

3. Technical Solution Design Architecture & Planning

• Understand end-to-end systems architecture and how data moves between platforms across the client's technology ecosystem
• Recommend best-practice approaches for automation scalability, data integrity, and system maintainability
• Produce technical design documents, solution architecture diagrams, and implementation specifications
• Identify technical risks, dependencies, and constraints during solution scoping

Client & Consultant Collaboration

• Support scoping of technical requirements with consultants and clients during discovery and proposal phases
• Translate business requirements into technical specifications and acceptance criteria
• Explain technical concepts and trade-offs to non-technical stakeholders in accessible terms
• Participate in client workshops, technical discovery sessions, and solution demonstrations

4. Quality & Standards Technical Quality Assurance

• Establish and maintain coding standards, documentation templates, and technical review processes
• Conduct code reviews and technical quality checks on deliverables before client handover
• Build and maintain a library of reusable code snippets, integration patterns, and solution templates
• Ensure all technical work adheres to BAC's delivery methodologies and quality standards

Documentation & Knowledge Management

• Produce comprehensive technical documentation including solution designs, integration specifications, and operational guides
• Maintain version control discipline using Git/GitHub/GitLab for all code assets
• Contribute to BAC's internal knowledge base and technical capability development

5. Delivery Support Project Execution

• Deliver technical work within agreed scope, timeline, and budget parameters
• Provide accurate time estimates for technical tasks and flag risks or blockers proactively
• Collaborate with Project Managers and Consultants to ensure smooth delivery execution
• Support User Acceptance Testing (UAT) and client training on technical components

Escalation & Support

• Serve as the escalation point for complex technical issues across active engagements
• Provide technical support during warranty periods and managed services engagements
• Participate in post-implementation reviews and continuous improvement initiatives

Required Technical Skills Core Requirements

• Experience: 3+ years in delivering HubSpot implementations across Marketing, Sales, Service, and Data Hubs
• Programming Languages: Strong capability across JavaScript (essential), Python and HTML/CSS
• CRM Platforms: HubSpot CRM data model (preferred), or equivalent experience with Salesforce, Microsoft Dynamics, or other enterprise CRMs including custom objects, pipelines, and workflows
• API Expertise: REST APIs, webhooks, authentication methods (OAuth2, API keys, bearer tokens), building and debugging API integrations
• Integration Platforms: N8N, Workato, Zapier, or custom middleware development
• Databases: Designing, reading, and writing to relational (SQL) or NoSQL databases
• Source Control: Git, GitHub, GitLab with strong version control discipline

Desirable Skills

• Exposure to AI architecture, cloud-based AI tools, vector stores, and LLM-based workflows
• Experience with HubSpot CMS, custom-coded modules, and theme development
• Understanding of data pipelines and ETL/ELT concepts
• CPQ platform experience (DealHub, HubSpot Quotes, Salesforce CPQ)
• Financial services or insurance industry technology experience
• HubSpot certifications (Solutions Architecture, Custom Integration)

Employment Type Full-Time, Fixed-Term Location Remote (Sydney office capacity available) Salary Effective pay rate AUD 140,000 per annum + 12% superannuation