Business Systems Manager - Student, Learning and CRM Platforms

JMC Academy; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

JMC Academy is seeking a Business Systems Manager to lead the administration and ongoing optimisation of our core platforms, including HubSpot, Paradigm and Canvas. You will partner with academic, admissions and operations teams to translate requirements into scalable solutions and reliable data workflows.

Based in Australia with a hybrid working arrangement, you will guide integrations, reporting and governance, while mentoring stakeholders and delivering practical technology changes that

Qualifications

• Hold a degree in Information Technology, Business Systems, Data Analytics or a related discipline, or equivalent practical experience.
• Have expert-level, hands-on HubSpot administration experience within a complex organisational environment.
• Have experience managing HubSpot objects, custom objects, properties, associations, pipelines, workflows, automation, reporting, permissions and integrations.
• Have acted as a technical lead or subject matter expert on HubSpot implementation, transformation or optimisation projects.
• Can translate business requirements into scalable platform solutions and configuration outcomes.
• Have experience administering and configuring enterprise business systems and applications.
• Possess strong reporting, analytics and data management capabilities, including experience working with SQL and relational databases.
• Have experience supporting and troubleshooting integrations, automation and cross-platform data flows.

Responsibilities

• Act as JMC's lead administrator and subject matter expert for HubSpot, managing configuration, automation, reporting, integrations, data structures, user administration and platform optimisation.
• Provide technical leadership on HubSpot projects, including solution design, workflow automation, integrations, testing, deployment and continuous improvement activities.
• Administer, configure and continuously improve JMC's core business systems, including the Student Management System (Paradigm) and Learning Management System (Canvas).
• Support and optimise integrations between business systems, third-party applications and reporting platforms.
• Build, maintain and enhance reports, dashboards and business intelligence outputs using platform reporting tools, SQL and connected data sources.
• Monitor, troubleshoot and resolve platform issues, acting as the escalation point for complex system and integration problems.
• Develop automation and process improvements that increase efficiency, reduce manual effort and improve data quality.
• Manage platform change activities including testing, impact assessments, upgrades and new functionality releases.
• Maintain vendor relationships, licensing, subscriptions, technical documentation and operational support processes.
• Deliver training, coaching and user support while driving successful adoption of platforms and process improvements across the organisation.
• Support institutional reporting, compliance requirements, data governance, security and access management activities.
• Identify opportunities for continuous improvement across systems, processes and technology, helping shape future platform capability and business outcomes.

Skills

HubSpot administration

SQL reporting

Data governance

Stakeholder engagement

Cloud integrations

Education

Bachelor degree in IT or related

Tools

Paradigm

Canvas

HubSpot Service Hub

Make

Fivetran

Power BI

Microsoft 365

Job description

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Business Systems Manager - Student, Learning and CRM Platforms is responsible for the administration, configuration, support and continuous improvement of JMC Academy's core business systems, data and integrations.

This is a hands-on role focused on ensuring JMC's critical technology platforms operate effectively and continue to evolve alongside the organisation's needs. You will work across our Student Management System, Learning Management System, reporting environment and connected business applications while acting as JMC's lead administrator and subject matter expert for HubSpot.

HubSpot is JMC's strategic CRM and service platform, and a significant component of the role will involve leading the ongoing administration, optimisation and enhancement of our HubSpot environment across Marketing, Sales, Service and Operations functions.

You will also act as the technical lead on HubSpot projects and enhancements, including the implementation and ongoing development of HubSpot Service Hub, partnering closely with business stakeholders, implementation partners and project leads to deliver fit-for-purpose solutions.

Working closely with stakeholders across Academic, Student Services, Admissions, Marketing, Operations and Technology, you'll play a key role in ensuring JMC's systems, data and processes support exceptional staff and student experiences.

The role can be based at any of our campuses in Sydney, Melbourne or Brisbane and offers a hybrid working environment.

What's Involved?

• Act as JMC's lead administrator and subject matter expert for HubSpot, managing configuration, automation, reporting, integrations, data structures, user administration and platform optimisation.
• Provide technical leadership on HubSpot projects, including solution design, workflow automation, integrations, testing, deployment and continuous improvement activities.
• Administer, configure and continuously improve JMC's core business systems, including the Student Management System (Paradigm) and Learning Management System (Canvas).
• Support and optimise integrations between business systems, third-party applications and reporting platforms.
• Build, maintain and enhance reports, dashboards and business intelligence outputs using platform reporting tools, SQL and connected data sources.
• Monitor, troubleshoot and resolve platform issues, acting as the escalation point for complex system and integration problems.
• Develop automation and process improvements that increase efficiency, reduce manual effort and improve data quality.
• Manage platform change activities including testing, impact assessments, upgrades and new functionality releases.
• Maintain vendor relationships, licensing, subscriptions, technical documentation and operational support processes.
• Deliver training, coaching and user support while driving successful adoption of platforms and process improvements across the organisation.
• Support institutional reporting, compliance requirements, data governance, security and access management activities.
• Identify opportunities for continuous improvement across systems, processes and technology, helping shape future platform capability and business outcomes.

Are You Who We're Looking For?

You will know this role is for you if you:

• Hold a degree in Information Technology, Business Systems, Data Analytics or a related discipline, or possess equivalent practical experience.
• Have expert-level, hands-on HubSpot administration experience within a complex organisational environment.
• Have experience managing HubSpot objects, custom objects, properties, associations, pipelines, workflows, automation, reporting, permissions and integrations.
• Have acted as a technical lead or subject matter expert on HubSpot implementation, transformation or optimisation projects.
• Can translate business requirements into scalable platform solutions and configuration outcomes.
• Have experience administering and configuring enterprise business systems and applications.
• Possess strong reporting, analytics and data management capabilities, including experience working with SQL and relational databases.
• Have experience supporting and troubleshooting integrations, automation and cross-platform data flows.
• Are highly organised and able to manage competing priorities across multiple platforms and stakeholders.
• Have excellent communication skills and can effectively engage with both technical and non-technical audiences.
• Enjoy solving complex problems and finding practical technology solutions that improve business outcomes.
• Can work independently, exercise sound judgement and manage risk appropriately.
• Have experience developing documentation, training materials and operational support resources.
• Demonstrate strong attention to detail and a commitment to data quality, governance and continuous improvement.
• Show a clear alignment with JMC Academy's purpose, vision and values.
• Experience within Higher Education, Vocational Education or the broader education sector.
• Experience with student lifecycle processes, TCSI reporting, TEQSA or ASQA compliance requirements.
• Current HubSpot certifications across Marketing Hub, Sales Hub and/or Service Hub.
• Advanced experience with HubSpot Service Hub, Operations Hub, APIs, webhooks, migrations or large-scale platform implementations.
• Experience with Canvas, Paradigm or comparable student and learning management platforms.
• Experience with Make, Fivetran or comparable integration and automation platforms.
• Strong Microsoft 365 capability, including SharePoint, Teams, Entra ID, Power BI and Power Automate.
• Experience with AI-assisted development and automation tools.
• Knowledge of accessibility standards and digital accessibility best practice.

Why Join JMC Academy?

At JMC Academy, you'll join a passionate and collaborative team committed to delivering exceptional educational experiences through innovative technology and business systems.

You’ll have the opportunity to:

• Lead the ongoing evolution of JMC's strategic CRM and service platform.
• Play a key role in major technology and transformation initiatives.
• Partner directly with senior leaders and key stakeholders across the organisation.
• Shape system capability, automation and reporting across multiple business functions.
• Drive meaningful improvements to processes, data quality and user experience.
• Build expertise across a diverse technology ecosystem.
• Enjoy flexibility through a hybrid working environment.

The Practical Bits

• BASE: Sydney, Melbourne or Brisbane
• REPORTS TO: Head of Digital & Technology
• TYPE: Full-Time, Permanent
• WORKING ARRANGEMENT: Hybrid working arrangement
• SALARY: Competitive salary commensurate with experience. We'll discuss remuneration early in the recruitment process.