HR Shared Services Lead - People Central & Analytics

Department of Government Services; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

The Department of Government Services in Melbourne is seeking a People Central Service Delivery Manager to lead workforce reporting, HR administration and data integrity across SAP SuccessFactors. You will partner with senior stakeholders to deliver high-quality reporting and customer-focused services.

This ongoing full-time role requires strong leadership, governance and continuous improvement capabilities, with a focus on service excellence and data-informed decision-making in a government

Qualifications

• Customer focus demonstrated by measuring service delivery success.
• Ability to influence stakeholders and secure buy-in.
• Experience driving continuous improvement in services.
• Proven capability to lead and develop teams.

Responsibilities

• Lead People Central and Reporting teams delivering HR advice, system admin and workforce reporting.
• Drive service performance with governance, metrics and customer experience measures.
• Leverage data analytics to enable data-informed decision making.
• Build trusted partnerships with senior stakeholders to influence outcomes.

Skills

Customer focus

Influence & persuasion

Innovation & CI

People management

Job description

The Department of Government Services in Melbourne is seeking a People Central Service Delivery Manager to lead workforce reporting, HR administration and data integrity across SAP SuccessFactors. You will partner with senior stakeholders to deliver high-quality reporting and customer-focused services.

This ongoing full-time role requires strong leadership, governance and continuous improvement capabilities, with a focus on service excellence and data-informed decision-making in a government