Senior Employee Data Specialist — HRIS & Data Governance (Hybrid)

Connect Sydney; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Service Stream is seeking a Senior Employee Data Officer in Melbourne to maintain accurate employee data across onboarding, changes, transfers, and terminations. You’ll mentor junior staff, resolve complex queries, and balance accuracy with continuous improvement in a hybrid work setup.

You will collaborate with Payroll, People & Experience, and operational stakeholders, ensuring data governance and timely service delivery while upholding compliance with Awards and legislative requirements.

Qualifications

• 3-5 years' experience in employee data management, HR administration, payroll operations, or a similar environment.
• Strong knowledge of employee lifecycle processes and employment data management.
• Experience interpreting and applying Awards, Enterprise Agreements, and legislative requirements.
• Experience with HRIS platforms, ideally SAP and/or SuccessFactors.
• Exposure to ServiceNow or similar ticket management systems.
• Strong stakeholder management skills and confidence communicating with employees and leaders at all levels.
• High attention to detail, accuracy, and organisational skills.
• A proactive mindset with a focus on continuous improvement.

Responsibilities

• Process and quality-check employee data transactions across the full employee lifecycle
• Ensure employee records are maintained accurately, compliantly, and within agreed service levels
• Act as an escalation point for complex employee data and HR administration queries
• Provide support to employees, managers, Payroll, People & Experience, and operational stakeholders
• Assist in managing ServiceNow ticket queues and workload prioritisation
• Mentor and support Employee Data Officers through on-the-job coaching and knowledge sharing
• Maintain strong data governance practices, documentation standards, and audit readiness
• Identify process improvement opportunities to enhance efficiency and service delivery
• Support the achievement of team SLAs and operational objectives

Skills

Employee data management

HR administration

Payroll operations

Stakeholder management

Attention to detail

Continuous improvement

Tools

SAP

SuccessFactors

ServiceNow

Job description

Service Stream is seeking a Senior Employee Data Officer in Melbourne to maintain accurate employee data across onboarding, changes, transfers, and terminations. You’ll mentor junior staff, resolve complex queries, and balance accuracy with continuous improvement in a hybrid work setup.

You will collaborate with Payroll, People & Experience, and operational stakeholders, ensuring data governance and timely service delivery while upholding compliance with Awards and legislative requirements.