HR Advisor

Trilogy Care Pty Ltd; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Trilogy Care Pty Ltd is seeking a dedicated HR Advisor to oversee day-to-day People & Culture operations across the employee lifecycle. You’ll partner with the HR Manager and teams to ensure smooth recruitment, onboarding, records management and compliance.

The role covers HR administration, recruitment support, employee relations, and compliance across aged care or regulated environments, with a focus on proactive policy development and staff development.

Qualifications

• Bachelor’s degree in HR, business management or related field.
• Full lifecycle HR generalist experience.
• Solid knowledge of Australian employment law (Fair Work Act, NES, Modern Awards).
• Proficient with HRIS platforms and reporting.
• Strong written communication for contracts, policies and memos.
• Ability to partner with managers and employees at all levels.
• Excellent organization and prioritization in a fast-paced environment.
• Experience in aged care or regulated sectors.
• Familiarity with Employment Hero as HRIS.
• Experience coordinating recognition, engagement or culture initiatives.

Responsibilities

• Prepare employment contracts, letters of offer, variations, and other HR correspondence.
• Maintain accurate employee and worker records in the HRIS.
• Develop, review and maintain HR policies and procedures.
• Support workforce planning, recruitment strategies and onboarding.
• Process new starter and exit paperwork, ensuring documentation is complete.
• Advise management and employees on employment and workplace matters.
• Manage employee relations, including grievances and disputes.
• Respond to routine HR inquiries and escalate complex issues.
• Coordinate training, development, and performance review cycles.
• Review HR practices and suggest improvements for growth.
• Maintain a positive, safe and supportive workplace.

Skills

HR Generalist experience

Employment law knowledge

HRIS proficiency

Written communication

Stakeholder partnership

Organization & prioritization

Experience in aged care / regulated行业

Familiarity with Employment Hero

Culture and employee engagement

Education

Bachelor’s degree in HR or related field

Tools

Employment Hero

Job description

Trilogy Care supports older Australians to live independently in their own homes. We use digital platforms and systems to support our staff, clients and service providers.

About the Position

The HR advisors ensure the day-to-day running of the People & Culture function is smooth and organised. This role manages HR matters across the employee lifecycle, from recruitment and onboarding through to records management and compliance tracking.

This role suits someone who enjoys variety and takes pride in keeping things running smoothly behind the scenes. You will work closely with the HR Manager and the wider team, acting as a reliable first point of contact for HR matters.

Key Responsibilities

HR Administration & Records

• Prepare employment contracts, letters of offer, variations, and other HR correspondence
• Maintain accurate, up-to-date employee and support worker records in the HR information system (HRIS)
• Develop, review and maintain HR policies and procedures so they meet business needs and legal requirements, and stay accurate and easy to find

Recruitment & Onboarding Support

• Support workforce planning, recruitment strategies and employee retention
• Process new starter and exit paperwork, ensuring all documentation is complete and filed correctly

Employee Support & General HR

• Advise and support management and employees on employment and workplace matters, including employee performance, workplace relations and staff development
• Manage employee relations matters, including workplace complaints, grievances and disputes
• Respond to routine enquiries about policies, leave, and general HR or office matters, escalating complex issues to the HR Manager
• Support the coordination of training, professional development, and performance review cycles
• Review HR practices and recommend improvements to support business growth
• Work with management to maintain a positive, safe and supportive workplace

Compliance, WHS & Reporting

• Ensure compliance with the Fair Work Act, employment standards and relevant workplace legislation, and support the HR Manager with compliance reporting relevant to Fair Work, WHS, and sector standards
• Maintain the WHS incident and hazard register, and help coordinate corrective actions
• Maintain strict confidentiality of sensitive employee and always support worker information

Key Selection Criteria

Mandatory

• A bachelor’s degree in human resources, business management or a related field.
• HR Generalist Experience. Demonstrated experience across the full employee lifecycle in a generalist HR role, ideally within a growing or fast-paced business.
• Employment Law Knowledge. Sound working knowledge of Australian employment law, including the Fair Work Act, National Employment Standards and Modern Awards.
• HRIS Proficiency. Confidence administering and maintaining HRIS platforms, with the ability to build workflows, maintain data integrity and generate reporting.
• Written Communication. Ability to draft clear, professional documentation including contracts, policies, correspondence and internal communications.
• Stakeholder Partnership. Strong interpersonal skills with the ability to build trust and partner effectively with managers, leaders and employees at all levels.
• Organisation and Prioritisation. Proven ability to manage competing priorities, maintain attention to detail and deliver outcomes in a fast-paced environment.
• Experience working in aged care, health, community services or a similarly regulated industry.
• Familiarity with Employment Hero as an HRIS platform.
• Experience coordinating recognition, engagement or culture initiatives.