Housing Stability Case Manager

Wesley Mission Queensland Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging benefits

Health insurance discounts

Job summary

Wesley Mission Queensland Limited is seeking a dedicated Case Manager to support individuals and families at risk of homelessness from the Gold Coast region. You will deliver trauma-informed, strengths-based case management and advocacy, developing client-centred plans to promote housing stability and wellbeing.

Collaborate with community partners, maintain accurate records, and manage a diverse caseload while upholding the organisation's values of inclusion and compassion.

Qualifications

• Degree qualification in Human Services, Social Work, Community Services or a related discipline, with relevant experience in case management or community services.
• Experience supporting individuals and families experiencing homelessness or at risk of homelessness.
• Well-developed communication and relationship-building skills to engage diverse and complex needs.
• Proven ability to work autonomously and collaboratively, contributing to an inclusive team culture.

Responsibilities

• Delivering holistic, trauma-informed and strengths-based case management, advocacy and support to individuals and families at risk of homelessness.
• Developing, implementing and reviewing client-centred support plans to achieve sustainable housing and wellbeing outcomes.
• Building strong relationships with clients, engaging them in a respectful, person-centred and culturally responsive manner.
• Coordinating services and collaborating with community partners, stakeholders and support networks to meet client needs.
• Maintaining accurate case notes, client records, reports and data in line with program and funding requirements.
• Managing a diverse caseload, prioritising tasks effectively and responding proactively to emerging client needs.
• Contributing to a collaborative team culture through participation in case reviews, meetings, supervision and continuous learning.

Skills

Trauma-informed

Strengths-based

Communication skills

Autonomy

Stakeholder engagement

Education

Degree in Human Services or Social Work

Job description

Wesley Mission Queensland Limited is seeking a dedicated Case Manager to support individuals and families at risk of homelessness from the Gold Coast region. You will deliver trauma-informed, strengths-based case management and advocacy, developing client-centred plans to promote housing stability and wellbeing.

Collaborate with community partners, maintain accurate records, and manage a diverse caseload while upholding the organisation's values of inclusion and compassion.