Frontline Case Worker: Immediate Housing Support

UnitingCare Health Pty Ltd.; Gold Coast City; On-site; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Parental leave

Diversity & inclusion

Career development

Employee discounts

Job summary

UnitingCare Queensland is seeking a dedicated Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response, based at Southport. This full-time role focuses on delivering client-centred case management to individuals and families experiencing homelessness, with strong trauma-informed practice.

You will work alongside a skilled team to triage, assess needs, and support clients toward stable housing, utilising a wide range of internal services and community resources.

Qualifications

• Cert IV Community Services related field.
• Australian Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Bachelor Degree in Human Services related field is desirable.

Responsibilities

• Support single people, couples and families experiencing primary homelessness with client-centred, strengths-based and trauma-informed case management.
• Assist clients during crises, help maintain emergency motel accommodation, and work toward longer-term housing outcomes.
• Collaborate to develop and implement holistic case plans with clients.
• Utilise strong communication to assess needs, safety, risk and progress across a range of service domains.

Skills

Case management

Trauma-informed approach

Crisis response

Communication skills

Education

Cert IV Community Services related field

Bachelor Degree in Human Services related field

Job description

UnitingCare Queensland is seeking a dedicated Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response, based at Southport. This full-time role focuses on delivering client-centred case management to individuals and families experiencing homelessness, with strong trauma-informed practice.

You will work alongside a skilled team to triage, assess needs, and support clients toward stable housing, utilising a wide range of internal services and community resources.