Senior Therapeutic Case Manager – Housing & Community Impact

Woden Community Service; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Personal leave 15 days per year

EAP program

Professional development

Monthly clinical supervision

Flare Benefits discounts

Job summary

Woden Community Service (WCS) invites applications for a Senior Therapeutic Case Manager to deliver trauma-informed, recovery-focused support to participants facing homelessness, housing instability and mental health challenges. The role combines case management across TAP and Common Ground with leadership, mentoring and service quality improvements.

The successful candidate will develop person-centred support plans, coordinate complex care, and work with a broad network of housing providers,

Qualifications

• Experience providing therapeutic case management to people experiencing homelessness, housing insecurity and mental health challenges.
• Strong recovery-oriented, trauma-informed and strengths-based practice understanding.
• Develop and coordinate comprehensive assessments and support plans.
• Coordinate multidisciplinary responses with housing providers, health services and government agencies.
• Proven ability to manage high-risk cases and lead care planning.
• Excellent written reporting, advocacy and stakeholder communication.

Responsibilities

• Provide intensive, person-centred therapeutic case management across TAP and Common Ground.
• Lead practice guidance, mentoring and supervision within the team.
• Collaborate with participants, housing providers and agencies to improve housing outcomes and wellbeing.

Skills

Therapeutic case management

Trauma-informed practice

Recovery-oriented approach

Communication skills

Stakeholder engagement

Problem solving

Education

Social Work / Psychology / Human Services degree

Diploma level or equivalent experience

Tools

Computer literacy

Documentation & case management systems

Job description

Woden Community Service (WCS) invites applications for a Senior Therapeutic Case Manager to deliver trauma-informed, recovery-focused support to participants facing homelessness, housing instability and mental health challenges. The role combines case management across TAP and Common Ground with leadership, mentoring and service quality improvements.

The successful candidate will develop person-centred support plans, coordinate complex care, and work with a broad network of housing providers,