Case Manager - STARH Gold Coast

Wesley Mission Queensland Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging benefits

Health insurance discounts

Job summary

Wesley Mission Queensland Limited is seeking a dedicated Case Manager to support individuals and families at risk of homelessness from the Gold Coast region. You will deliver trauma-informed, strengths-based case management and advocacy, developing client-centred plans to promote housing stability and wellbeing.

Collaborate with community partners, maintain accurate records, and manage a diverse caseload while upholding the organisation's values of inclusion and compassion.

Qualifications

• Degree qualification in Human Services, Social Work, Community Services or a related discipline, with relevant experience in case management or community services.
• Experience supporting individuals and families experiencing homelessness or at risk of homelessness.
• Well-developed communication and relationship-building skills to engage diverse and complex needs.
• Proven ability to work autonomously and collaboratively, contributing to an inclusive team culture.

Responsibilities

• Delivering holistic, trauma-informed and strengths-based case management, advocacy and support to individuals and families at risk of homelessness.
• Developing, implementing and reviewing client-centred support plans to achieve sustainable housing and wellbeing outcomes.
• Building strong relationships with clients, engaging them in a respectful, person-centred and culturally responsive manner.
• Coordinating services and collaborating with community partners, stakeholders and support networks to meet client needs.
• Maintaining accurate case notes, client records, reports and data in line with program and funding requirements.
• Managing a diverse caseload, prioritising tasks effectively and responding proactively to emerging client needs.
• Contributing to a collaborative team culture through participation in case reviews, meetings, supervision and continuous learning.

Skills

Trauma-informed

Strengths-based

Communication skills

Autonomy

Stakeholder engagement

Education

Degree in Human Services or Social Work

Job description

Your Role as Case Manager - STARH

The STARH Program supports individuals and families at risk of homelessness through person-centred, strengths-based case management, advocacy, and early intervention. As a Case Manager, you will help clients sustain tenancies, improve independence, and connect with community supports through holistic, client-focused service delivery.

A day in this role could look like:

• Delivering holistic, trauma-informed and strengths-based case management, advocacy and support to individuals and families at risk of homelessness.
• Developing, implementing and reviewing client-centred support plans to achieve sustainable housing and wellbeing outcomes.
• Building strong relationships with clients, engaging them in a respectful, person-centred and culturally responsive manner.
• Coordinating services and collaborating with community partners, stakeholders and support networks to meet client needs.
• Maintaining accurate case notes, client records, reports and data in line with program and funding requirements.
• Managing a diverse caseload, prioritising tasks effectively and responding proactively to emerging client needs.
• Contributing to a collaborative team culture through participation in case reviews, meetings, supervision and continuous learning.

What We Offer

• Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
• Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.
• Enjoy Great Everyday Perks: Access discounts on health insurance, gym memberships, entertainment, and much more.

What We’re Looking For

• Degree qualification in Human Services, Social Work, Community Services or a related discipline, with relevant experience in case management or community services.
• Experience supporting individuals and families experiencing or at risk of homelessness, using trauma-informed and person-centred practice.
• Well-developed communication and relationship-building skills, with the ability to engage and support people with diverse and complex needs.
• Proven ability to work autonomously and collaboratively, building effective stakeholder relationships while contributing to a values-driven and inclusive team culture.
• Essential Requirements Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver's Licence and willingness to travel for work.

Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story - what's yours?