Housing Services Officer (Assets)

Coast2Bay Housing Group; Maroochydore; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary sacrifice up to $15,900 per yr

Pre-tax entertainment allowance up to$

4 weeks annual leave + wellness days

Centrally located offices

Job summary

Coast2Bay Housing Group in Maroochydore, QLD, seeks a Housing Services Officer to support services delivery from our Maroochydore office and other hubs. You will triage enquiries, assist with asset management and fleet delivery, and support administrative and financial processes.

The role focuses on records management, procurement, and collaboration with internal and external stakeholders to achieve positive client outcomes and sustainable tenancies within a growing community organisation.

Qualifications

• Essential administrative skills with data entry and telephone handling.
• Strong written and verbal communication with attention to detail.
• Experience working with vulnerable client groups.
• Strong organisational and time-management skills.
• Ability to collaborate with internal and external stakeholders.

Responsibilities

• The first point of contact for tenants and the community, triaging enquiries.
• Assist in the delivery of the strategic asset management plan and non-property assets delivery e.g. fleet.
• Deliver administrative and financial processes.
• Records management and data entry.
• Assist in procurement processes.
• Work with internal and external stakeholders to achieve positive outcomes for clients, sustainable tenancies and connections to the broader community.

Skills

Administrative skills

Data entry

Telephone handling

Communication skills

Stakeholder collaboration

Job description

Coast2Bay Housing Group – Maroochydore QLD

Coast2Bay Housing Group (C2B) is a not-for-profit community and affordable housing organisation with a mission to change lives, promote social inclusion and contribute to economic development. Coast2Bay has over 30 years' experience in providing affordable housing solutions for individuals and families across Moreton Bay, Sunshine Coast, Noosa and Gympie regions.

The role sits at Level 3 of the Social, Community, Home Care and Disability Industry Award 2010

Salary sacrifice – up to $15,900 per year tax free*

You can also use up to $2,650 of pre-tax income to pay for entertainment and expenses such as meals and holidays*

4 weeks annual leave and additional wellness days available

Offices are centrally located across the Sunshine Coast and Moreton Bay

* Benefits are dependent on each individual situation and are not guaranteed.

About the Roles

Coast2Bay is currently growing with a number of new housing developments due to open in the coming months. We are recruiting for a Housing Services Officer to support services delivery from our Maroochydore office, and at times other service delivery hubs across our catchment.

Housing Services Officer Roles

• The first point of contact for tenants and the community, triaging enquiries and working on early resolution.
• Assist in the delivery of the strategic asset management plan and non-property assets delivery e.g. fleet.
• Deliver administrative and financial processes.
• Records management and data entry.
• Assist in procurement processes.
• Working with internal and external stakeholders to achieve positive outcomes for clients, sustainable tenancies and connections to the broader community.

Skills & Experience Required

• Essential administrative skills, a proficiency in data entry and telephone handling to ensure effective client service delivery.
• Strong written and verbal communication skills, with attention to detail.
• Proven experience working with vulnerable client groups.
• Strong organisational and time-management skills.
• Ability to collaborate with internal and external stakeholders.

This role is ideal for a proactive and detail-oriented individual who is passionate about making a real impact on our community. If you have strong administrative skills, a positive outlook and you're looking to work within a passionate, innovative and growing organisation in a supportive environment, we'd love to hear from you!