AO3 Housing Officer

Empire Group; Caboolture; Sur place; AUD 58 000 - 83 000; Plein temps

Avantages offerts par ce poste

Superannuation

Résumé du poste

Empire Group is seeking an AO3 Housing Officer in Caboolture, QLD. The role is full‑time, Monday to Friday, 8:30am–4:30pm, paying $51.12 per hour plus super.

You will join a supportive Housing Service Centre delivering essential housing and tenancy services to the community. In a high‑volume environment you will process applications, support tenancy management, coordinate property maintenance and engage with customers from diverse backgrounds.

Qualifications

• Experience in a fast-paced customer service environment, face-to-face.
• Experience in community services, property management or similar sector.
• Ability to build rapport and communicate with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable community members.
• Intermediate Excel and Microsoft Office skills.
• Ability to manage competing priorities with accuracy and attention to detail.
• Current driver’s licence.
• Ability to complete a National Criminal History Check before commencement.

Responsabilités

• Engage with customers to assess housing assistance needs, process applications, interview and facilitate referrals to relevant support services.
• Support tenancy management activities, including allocations, vacancies and ongoing tenancy arrangements.
• Conduct property visits and help resolve tenancy disputes and other housing matters.
• Coordinate property maintenance activities including raising work orders and scheduling trades.
• Undertake routine property inspections.
• Monitor rental accounts, arrears, assessments and refunds.
• Maintain accurate customer records with high attention to detail.

Connaissances

Customer service experience

Community services experience

Property management knowledge

Excel

Microsoft Office

Communication skills

Problem solving

De-escalation

Time management

Driver's license

Background check clearance

Outils

Microsoft Office

Description du poste

• AO3 Housing Officer
• Career opportunity!
• QLD Government
• $51.12 per hour + superannuation
• Monday – Friday | 8:30am – 4:30pm

You'll join a supportive Housing Service Centre team responsible for delivering essential housing and tenancy services to the community. Every day brings variety as you assist customers, manage competing priorities and assist people to connect with the support they need.

Working within a high-volume environment, you'll deliver a range of applicant, tenancy, housing and property management support while engaging with customers from diverse backgrounds, including those with complex circumstances.

What You'll Be Doing

• Engage with customers to assess housing assistance needs, process applications, undertake customer intake interviews and facilitate referrals to relevant support services.
• Support tenancy management activities, including allocations, vacancies and ongoing tenancy arrangements.
• Conduct property visits and assist in resolving tenancy disputes, complaints and other housing-related matters.
• Coordinate property maintenance activities including raising work orders and scheduling trades to complete maintenance.
• Undertake routine property inspections.
• Monitor rental accounts, arrears, assessments, deductions and refunds.
• Maintain accurate customer records, file notes and documentation with a high level of attention to detail.

About You

The successful candidate will thrive in a fast-paced environment, demonstrate strong empathy & resilience and have experience in a customer-facing role. You will be able to demonstrate the following:

• Experience in a fast-paced customer service environment, whether face-to-face.
• Previous experience within community services, property management or a similar sector will be highly regarded.
• The ability to build rapport and communicate effectively with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable members of the community.
• Intermediate Microsoft Office skills, including Excel.
• Strong problem-solving skills and the ability to de-escalate challenging situations.
• Proven ability to manage competing priorities while maintaining accuracy and attention to detail.
• A current driver's licence (mandatory)
• The ability to successfully complete a National Criminal History Check prior to commencement (mandatory)

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.