Housing Officer

National Affordable Housing Consortium; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Not-for-Profit salary options

Five weeks annual leave (plus leave)

Flexible working

Professional development

Job summary

National Affordable Housing Consortium in Moonee Ponds, VIC, is seeking a Housing Officer to manage an affordable housing portfolio end-to-end and foster a welcoming, safe residential community.

Based at the Moonee Ponds Office, you will maintain tenancies, coordinate inspections and records, and collaborate with residents, trades, and contractors to ensure responsive service and compliance with NAHV policies. An immediate start is available.

Qualifications

• Experience in end-to-end tenancy management within social housing or property management.
• Ability to coordinate tenancy records, renewals, bonds, and condition reports.
• Strong communication and conflict resolution skills with diverse residents.

Responsibilities

• Establish, maintain and sustain tenancies.
• Conduct property inspections within required timeframes.
• Manage tenancy records, renewals, bonds, and condition reports.
• Maintain rent arrears to an acceptable level.
• Address resident enquiries, VCAT, breaches and notices with sensitivity.
• Coordinate maintenance with contractors and entry management.
• Complete rent reviews and connect residents with support services.
• Liaise with finance to process invoices promptly.
• Ensure compliance with legislation and NAHV policies and processes.

Skills

Tenancy management

Stakeholder liaison

Rent arrears management

VCAT experience

Interpersonal skills

Job description

National Affordable Housing Consortium – Moonee Ponds VIC

At National Affordable Housing, we know that stable housing leads to positive outcomes for individuals and communities. Our purpose is to deliver these stable housing outcomes through strategic partnerships, so that households have the opportunity to improve their quality of life and a establish a connection to the community.

About the Role

Based at our Moonee Ponds Office, this Housing Officer will work to create a welcoming, safe, and supportive residential community. The role will involve dedicated end-to-end tenancy management of an affordable housing portfolio ensuring that the tenancies are well maintained and that positive relationships are built with residents, trades and contractors.

Key Responsibilities

• Establishing, maintaining and sustaining tenancies
• Facilitating and conducting property inspections within required timeframes
• Timely upkeep of tenancy records, including applications, renewals and agreements, bond lodgements and condition reports
• Maintaining rent arrears to an acceptable level
• Addressing resident enquiries, VCAT and managing breaches and other notices sensitively, efficiently and effectively
• Coordinating maintenance, including liaising with contractors for appointments and key entry management
• Working with stakeholders to complete rent reviews and connect residents with their support environment
• Managing invoices and liaising with finance to ensure they are processed and paid in a timely manner
• Ensuring ongoing compliance with relevant legislation, contractual and regulatory requirements
• Following the social housing service model in line with NAHV policies, procedures and processes to achieve positive outcomes for residents

The Rewards

Along with knowing you are making a difference every day, we offer:

• Attractive salary package with Not-for-Profit salary options
• Five weeks of annual leave per year (plus leave loading)
• Flexible working options for work/life balance
• Opportunities for professional growth and development

Immediate start is available.

• Current Australian DriverLicence and a successful Criminal History Check.
• Experience in end-to-end property management, including leases, inspections, maintenance, arrears, breaches and VCAT processes.
• Strong professional interpersonal and communication skills, and the confidence to manage diverse clients and stakeholders in an affordable housing environment.
• A proactive, positive and calm approach to resident communication, and resilience when dealing with challenges and trauma.