Housing Manager

NSW Department of Communities and Justice; South Lismore; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & Wellbeing programs

Employee Assistance Programs

Training and development opportunities

Job summary

NSW Department of Communities and Justice, Housing Services in Lismore, seeks a Housing Manager to lead frontline housing operations, support teams, and ensure quality service delivery. The role emphasizes client navigation of housing needs, crisis response, and KPI achievement.

Regular travel and field work are required; the position sits within Homes NSW and offers opportunities to drive impact through strong partnerships and an empowered workplace.

Qualifications

• Provide advice to clients and advocates to navigate housing needs.
• Respond to crisis and customer needs.
• Ensure services align with legislation and policy.
• Coordinate planning, leading, organizing and monitoring activities.

Responsibilities

• Housing Managers support the team to deliver quality services and achieve outcomes.
• Oversee day-to-day client service operations and provide direction to staff.
• Review data and reports to improve customer-centred service delivery.
• Manage stakeholder relationships and ensure KPI targets are met.

Skills

Service standards monitoring

Policy interpretation

Stakeholder management

Resource planning

Communication & negotiation

Team development

Job description

| Housing Services

Location: Lismore

Employment Type: Ongoing Talent Pool for Future Opportunities across the Northern District

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Housing Services comes under the Homes NSW umbrella. Homes NSW is a division within the Department of Communities and Justice (DCJ) to deliver quality homes and services that change lives and end homelessness.

The Housing Manager supports the team with overseeing the delivery of frontline housing operations.

The Housing Manager is responsible for the day-to-day work of client service teams, providing direction, support & guidance, and feedback to team members.

The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

What You’ll Do

Housing Managers support the overall functionality, coordination, and cohesion of their team in delivering quality services and achieving shared outcomes.

• Provide advice to clients and their advocates to navigate complex housing needs.
• Responding to crisis
• Effectively responding to the needs of customers
• Ensuring that service delivery is efficient & that targeted goals and KPI’s are achieved.
• Manage stakeholder relationships

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager.

Regular travel and field work is a requirement of this position.

What We’re Looking For

In this role, you will:

• Monitor service standards and uplift practice to promote adherence to the housing practice standards
• Ensure services are delivered in compliance with legislation and policy
• Undertake resource planning
• Foster team development and drive performance improvement
• Assist with complex service issues and policy interpretation
• Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Friday 13th November at 11:59pm AEST

For more information about the role or what it’s like to work for Homes NSW, please contact the hiring manager Kristie O'Brien on 0438270592 or via email at [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/