Housing Service Centre - Frontline Support Officer (Frontline Services), Housing And Public Works

Queensland Government; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Queensland Government is seeking a Frontline Support Officer for Housing Service Centre in Cairns. You will deliver administrative and business support across assets, facilities, finance, HR and reporting, ensuring timely responses and compliance with policies.

You will provide high-quality advice to the Area Manager, train staff in admin activities, and help maintain stakeholder relationships while contributing to a culture of safety and continuous improvement.

Qualifications

• Demonstrate flexibility to changing expectations and adapt own approach
• Ability to understand customers and stakeholders and engage professionally to build relationships
• Clear and concise written and verbal communication; work collaboratively in a team
• Strong knowledge in administration and business support, including HR and financial management

Responsibilities

• Develop, implement, and maintain administrative systems for assets, facilities, finance, HR, reporting and business processes
• Ensure timely, accurate responses to information requests and compliance with policies, procedures, and audit requirements
• Provide high-quality advice and support to Area Manager on assets, facilities, financial and HR management, reporting and business systems
• Provide support, advice, and training in administrative activities to staff doing general administrative tasks
• Maintain relationships with team members, internal and external customers and other stakeholders
• Contribute to continuous improvement of administrative support services for timely, quality service
• Support workplace health and safety policies and practices in day-to-day operations

Skills

Administrative systems

Communication skills

HR and financial management knowledge

Stakeholder relationship management

Tools

Microsoft Office

Job description

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.

You will provide effective and high quality financial, human resources and business support to the Housing Service Centre.

What you will be doing:

• Develop, implement, and maintain effective administrative systems, including those relating to the management of assets, facilities, finance, human resources, reporting and business processes.
• Ensure timely and accurate responses to information requests and demonstrating compliance with policies, procedures, and audit requirements.
• Provide high quality advice and support to the Area Manager on the management of assets, facilities, financial and human resource management, reporting and business systems.
• Provide support, advice, and training in administrative activities to staff undertaking general administrative tasks as required.
• Liaise, consult, and maintain effective relationships with team members, internal and external customers and other stakeholders.
• Contributing to the continuous improvement of administrative support services to deliver a timely and quality service.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:

• Demonstrate flexibility to changing expectations by proactively adapting own approach to reflect new requirements.
• Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
• Demonstrate clear and concise written and verbal communication and work collaboratively with others in a team environment.
• Demonstrate strong skills, knowledge and expertise in the areas of administration and business support practices, including human resource and financial management.
• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications will remain current for 12 months.

Job Ad Reference: QLD/704118/26

Closing Date: Thursday, 29 October 2026

Housing Service Centre - Frontline Support Officer (Frontline Services), Housing and Public Works, Cairns, Australia