Operations Support Officer

MA MISSION AUSTRALIA; Toowoomba Regional; On-site; AUD 56,000 - 76,000; Part time

Benefits offered by this job

Salary packaging

Counselling support

Volunteering opportunities

Additional annual leave

Special leave days

Job summary

Mission Australia Housing is seeking an Operations Support Officer in Toowoomba, QLD, for a permanent part-time role (21 hours per week across 3–4 days). You will support tenancy, allocations, maintenance and customer service, helping people access and sustain safe housing.

You’ll provide operational support across tenancy and asset services, act as relief when needed, and work with tenants, applicants, contractors and staff to deliver positive housing outcomes.

Qualifications

• Strong administration and organisational skills within housing or similar sector.
• Outstanding customer service with ability to build rapport.
• Excellent communication and interpersonal skills engaging diverse people.
• Strong attention to detail when managing records and compliance.
• Ability to coordinate multiple tasks efficiently.
• Compassionate, resilient and solutions-focused approach supporting vulnerable communities.
• A valid Australian Driver's Licence is required.

Responsibilities

• Provide operational and admin support across housing services, including tenancy management, allocations, maintenance coordination and administration.
• Coordinate property offers, allocations, and viewings, ensuring positive experience for applicants and compliance with organisational requirements.
• Provide operational support across tenancy and asset functions, including acting as relief for Housing Officer and Asset Officer on their absence or when required.
• Act as a key point of contact for tenants, applicants, and stakeholders, delivering high-quality customer service and timely support.
• Maintain accurate tenant, property, and operational records, ensuring compliance with organisational and regulatory standards.
• Triage and manage maintenance requests, liaising with contractors and internal teams to ensure timely resolution of issues.
• Build and maintain positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Assist with tenant engagement initiatives, referrals to support services, complaints resolution, and community participation activities to enhance tenant outcomes.

Skills

Administration

Customer service

Communication

Attention to detail

Task coordination

Compassionate mindset

Driver's licence

Job description

Permanent Part-Time Position (21 hours per week, flexible 3 or 4 days per week) Location: Toowoomba, QLD 4350 Hourly Rate: $47.93 + Super + NFP Salary Packaging

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join Mission Australia Housing as an Operations Support Officer and play a key role in helping people access and sustain safe, secure housing. In this varied and rewarding role, you will support tenancy, allocations, maintenance, and customer service functions while working closely with tenants, applicants, contractors, and internal teams to deliver positive housing outcomes. You will also provide operational support across tenancy and asset services, including acting as relief for Housing Officers and Asset Officers when required to ensure seamless service delivery. This part-time opportunity (3-4 days per week) offers flexibility, variety, and the chance to make a genuine difference every day. If you're organised, people-focused, and passionate about supporting communities to thrive, we'd love to hear from you.

Your key responsibilities will be to:

• Provide operational and admin support across housing services, including tenancy management, allocations, maintenance coordination, and administration.
• Coordinate property offers, allocations, and viewings, ensuring positive experience for applicants and compliance with organisational requirements.
• Provide operational support across tenancy and asset functions, including acting as relief for Housing Officer and Asset Officer on their absence or when required.
• Act as a key point of contact for tenants, applicants, and stakeholders, delivering high-quality customer service and timely support.
• Maintain accurate tenant, property, and operational records, ensuring compliance with organisational and regulatory standards.
• Triage and manage maintenance requests, liaising with contractors and internal teams to ensure timely resolution of issues.
• Build and maintain positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Assist with tenant engagement initiatives, referrals to support services, complaints resolution, and community participation activities to enhance tenant outcomes.

Requirements for success

• Strong administration and organisational skills working within community housing, social housing, property management, or a similar sector.
• Outstanding customer service skills with the ability to build rapport and deliver positive outcomes for tenants and applicants.
• Excellent communication and interpersonal skills, with confidence engaging with people from diverse backgrounds.
• Strong attention to detail and accuracy when managing records, documentation, and compliance requirements.
• Ability to coordinate multiple tasks.
• A compassionate, resilient, and solutions-focused approach, with a genuine commitment to supporting vulnerable communities.
• A valid Australian Driver's Licence is required.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.