Toowoomba Housing Operations Leader

Mission Australia; Toowoomba Regional; On-site; AUD 94,000 - 127,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging to reduce tax (Access

Free external counselling and chaplain

Volunteering opportunities

Extra leave including MissionAustralia

Job summary

Mission Australia is establishing a new housing program in Queensland with an Operations Manager based in Toowoomba. You will lead Housing Services, Asset Services and Community Development, building a multidisciplinary team that delivers high-quality tenant and community outcomes.

You will guide day-to-day operations, manage budgets and KPI performance, and foster partnerships with government and community stakeholders to ensure sustained service delivery and continuous improvement.

Qualifications

• Proven operational leadership experience managing multi-disciplinary teams and delivering high-quality customer and community outcomes.
• Strong people leadership skills to coach, develop and lead teams through change.
• Demonstrated experience managing operational performance, KPIs, budgets and service delivery outcomes.
• Excellent stakeholder engagement skills across government, community and industry sectors.
• Strong financial acumen including budget management, forecasting, reporting and resource planning.

Responsibilities

• Lead Housing Services, Asset Services and Community Development operations to deliver tenant, community and business outcomes.
• Provide strong leadership, coaching and development to a multidisciplinary team, fostering a high-performance culture.
• Monitor KPIs, drive improvements and ensure service excellence across programs.
• Manage operational budgets, financial performance, forecasting and resource allocation for sustainable outcomes.
• Build and maintain strategic partnerships with government agencies, funders and community organisations.
• Ensure compliance with regulatory, contractual and governance requirements and manage risk and quality.
• Use data and evidence-based practices to inform decision-making, service design and continuous improvement.
• Champion an integrated service delivery approach across housing, community services and asset management.

Skills

Operational leadership

Multi-disciplinary team leadership

Stakeholder engagement

Budget management

Governance & risk management

Data-informed decision making

Housing services experience

Community development

Education

Relevant tertiary qualifications or equivalent experience

Job description

Mission Australia is establishing a new housing program in Queensland with an Operations Manager based in Toowoomba. You will lead Housing Services, Asset Services and Community Development, building a multidisciplinary team that delivers high-quality tenant and community outcomes.

You will guide day-to-day operations, manage budgets and KPI performance, and foster partnerships with government and community stakeholders to ensure sustained service delivery and continuous improvement.