Housing & Tenancy Support Specialist

Empire Group; Caboolture; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

Superannuation

Job summary

Empire Group is seeking an AO3 Housing Officer in Caboolture, QLD. The role is full‑time, Monday to Friday, 8:30am–4:30pm, paying $51.12 per hour plus super.

You will join a supportive Housing Service Centre delivering essential housing and tenancy services to the community. In a high‑volume environment you will process applications, support tenancy management, coordinate property maintenance and engage with customers from diverse backgrounds.

Qualifications

• Experience in a fast-paced customer service environment, face-to-face.
• Experience in community services, property management or similar sector.
• Ability to build rapport and communicate with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable community members.
• Intermediate Excel and Microsoft Office skills.
• Ability to manage competing priorities with accuracy and attention to detail.
• Current driver’s licence.
• Ability to complete a National Criminal History Check before commencement.

Responsibilities

• Engage with customers to assess housing assistance needs, process applications, interview and facilitate referrals to relevant support services.
• Support tenancy management activities, including allocations, vacancies and ongoing tenancy arrangements.
• Conduct property visits and help resolve tenancy disputes and other housing matters.
• Coordinate property maintenance activities including raising work orders and scheduling trades.
• Undertake routine property inspections.
• Monitor rental accounts, arrears, assessments and refunds.
• Maintain accurate customer records with high attention to detail.

Skills

Customer service experience

Community services experience

Property management knowledge

Excel

Microsoft Office

Communication skills

Problem solving

De-escalation

Time management

Driver's license

Background check clearance

Tools

Microsoft Office

Job description

Empire Group is seeking an AO3 Housing Officer in Caboolture, QLD. The role is full‑time, Monday to Friday, 8:30am–4:30pm, paying $51.12 per hour plus super.

You will join a supportive Housing Service Centre delivering essential housing and tenancy services to the community. In a high‑volume environment you will process applications, support tenancy management, coordinate property maintenance and engage with customers from diverse backgrounds.