Housing Knowledge & Content Leader — Remote

Mission Australia; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Volunteering opportunities

Additional annual leave

Leave for special occasions

Job summary

Mission Australia is seeking a Housing Knowledge and Content Manager to lead the creation, maintenance and sharing of practical operating resources across our Housing Operations. You will shape how knowledge is created, maintained and shared across one of Australia’s largest community housing providers.

You will lead a specialist team, drive governance of policies and manuals, and collaborate with stakeholders to ensure clear, accessible, and compliant documentation that supports staff,

Qualifications

• Relevant tertiary qualifications in communications, writing, business, public policy, community services or related discipline, or equivalent experience.
• Demonstrated leadership experience in documentation, communications, content development or knowledge management.
• Strong knowledge of document governance, content management and review processes.
• Proven ability to develop practical, fit-for-purpose resources with operational teams.
• Strong stakeholder engagement across diverse teams.
• Exceptional writing, editing and communication skills focused on usability.
• Ability to balance strategic priorities with hands-on delivery and deadlines.
• Experience in community housing, social housing, government or community services is highly regarded.
• Proficiency with Office tools and platforms, including SharePoint; Police Check required.

Responsibilities

• Lead a specialist team delivering high-quality operational documentation, knowledge resources and communications.
• Drive the development, review and continuous improvement of operational policies, procedures and manuals.
• Establish and maintain documentation standards, templates and knowledge management practices.
• Oversee governance processes including review cycles, version control and document maintenance.
• Lead the uplift of resident-facing communications, ensuring they are clear, accessible and culturally safe.
• Improve the organisation, accessibility and usability of operational knowledge platforms and digital content.
• Collaborate with subject matter experts and operational stakeholders to align documentation with business processes.
• Support business improvement, transformation initiatives and operational change through effective knowledge management.
• Build strong relationships across housing, corporate and enabling teams to deliver nationally consistent resources and guidance.

Education

Tertiary qualifications in communications or related field

Tools

SharePoint

Microsoft Office

Job description

Mission Australia is seeking a Housing Knowledge and Content Manager to lead the creation, maintenance and sharing of practical operating resources across our Housing Operations. You will shape how knowledge is created, maintained and shared across one of Australia’s largest community housing providers.

You will lead a specialist team, drive governance of policies and manuals, and collaborate with stakeholders to ensure clear, accessible, and compliant documentation that supports staff,