Housing Content Lead - Tenant Resources

Iaawg; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Counselling and chaplaincy support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia is seeking a Housing Content Lead, Tenant Resources, to develop clear tenant communications and resources across Housing Operations. You will translate policy and service changes into practical, accessible materials and manage content life cycles.

Join a values-driven not-for-profit and contribute to stronger tenant outcomes across Australia. National police checks and clearance to work with vulnerable people are part of the process.

Qualifications

• Relevant qualifications in communications, writing, community services, public policy, business, or equivalent demonstrated experience.
• Experience in writing, communications or content development within a complex operational environment.
• Experience developing customer-facing, tenant-facing or community-facing communication materials.
• Strong ability to translate complex information into practical, easy-to-understand content.
• Experience applying plain English principles and accessibility standards.
• Exceptional writing, editing and proofreading skills with strong attention to detail.
• Strong stakeholder engagement, consultation and relationship-building skills.
• Proficiency in Microsoft Office and SharePoint.

Responsibilities

• Develop, write, review and edit tenant-facing communications and resources across Housing Operations.
• Create new tenant resources where gaps have been identified, aligned to business priorities and operational needs.
• Produce clear, practical content that helps tenants understand services, processes and requirements.
• Translate policy updates, operational requirements and service changes into accessible tenant communications.
• Review and uplift existing resources to improve clarity, accessibility, consistency and usability.
• Manage document review cycles, version control and ongoing content maintenance.
• Collaborate with operational teams, subject matter experts and stakeholders to develop accurate content.
• Gather tenant feedback and insights to continuously improve communication materials and resources.

Skills

Writing & editing

Content development

Plain English & accessibility

Stakeholder engagement

MS Office / SharePoint

Education

Qualifications in communications

Tools

SharePoint

MS Office

Job description

Full-Time, Permanent Role Location: Sydney NSW, With Work from Home Options! Salary Dependant on Skills and Experience

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Finding a home is only one part of the housing journey. Understanding how services work, knowing where to seek support, and having access to clear information can make all the difference. As Housing Content Lead, Tenant Resources, you will play an important role in helping tenants navigate their housing experience by creating practical, accessible and easy-to-understand communications. Working across Housing Operations, you will develop and improve the resources that help people understand services, processes and opportunities available to them, contributing to stronger tenant outcomes and a more consistent service experience.

Your key responsibilities will be to:

• Develop, write, review and edit tenant-facing communications and resources across Housing Operations.
• Create new tenant resources where gaps have been identified, aligned to business priorities and operational needs.
• Produce clear, practical content that helps tenants understand services, processes and requirements.
• Translate policy updates, operational requirements and service changes into accessible tenant communications.
• Review and uplift existing resources to improve clarity, accessibility, consistency and usability.
• Manage document review cycles, version control and ongoing content maintenance.
• Collaborate with operational teams, subject matter experts and stakeholders to develop accurate content.
• Gather tenant feedback and insights to continuously improve communication materials and resources.Support digital content updates and document management practices across approved platforms.
• Contribute to projects, service improvements and operational change initiatives through effective tenant communications.

Requirements for success

• Relevant qualifications in communications, writing, community services, public policy, business, or equivalent demonstrated experience.
• Demonstrated experience in writing, communications or content development within a complex operational environment.
• Experience developing customer-facing, tenant-facing or community-facing communication materials.
• Strong capability to translate complex information into practical, easy-to-understand content.
• Experience applying plain English principles and accessibility standards.
• Exceptional writing, editing and proofreading skills with a strong attention to detail.
• Strong stakeholder engagement, consultation and relationship-building skills.
• Proficiency in Microsoft Office and document management platforms such as SharePoint.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

If you live with disability and require support to submit your application.

Find out more about a career with Mission Australia.