Housing Knowledge & Content Lead — Remote Options

Iaawg; Sydney; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Counselling services

Volunteering opportunities

Additional leave

Chaplaincy support

Job summary

Mission Australia is seeking a Housing Knowledge and Content Manager to lead a specialist team that creates clear, accessible operational resources. You will manage the development, maintenance and improvement of procedures, guides and manuals to align with business needs and service designs.

You will translate new processes into practical documentation while collaborating with operational teams and the Business Analyst function to ensure consistency and accessibility across resident-focused

Qualifications

• Relevant leadership experience in documentation, communications, or knowledge management environments.
• Ability to translate processes into practical operational documentation and resources.
• Strong writing, editing and communication skills focused on usability.

Responsibilities

• Lead a specialist team delivering high-quality operational documentation and knowledge resources.
• Drive development and review of policies, procedures and manuals.
• Establish documentation standards, templates, and governance practices.

Skills

Leadership

Content development

Stakeholder engagement

Editing

Writing

Education

Bachelor's or higher in communications or related field

Tools

SharePoint

Microsoft Office

Job description

Mission Australia is seeking a Housing Knowledge and Content Manager to lead a specialist team that creates clear, accessible operational resources. You will manage the development, maintenance and improvement of procedures, guides and manuals to align with business needs and service designs.

You will translate new processes into practical documentation while collaborating with operational teams and the Business Analyst function to ensure consistency and accessibility across resident-focused