Housing Content Lead: Tenant Resources

Iaawg; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Counselling and chaplaincy support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia is seeking a Housing Content Lead, Tenant Resources, to develop clear tenant communications and resources across Housing Operations. You will translate policy and service changes into practical, accessible materials and manage content life cycles.

Join a values-driven not-for-profit and contribute to stronger tenant outcomes across Australia. National police checks and clearance to work with vulnerable people are part of the process.

Qualifications

• Relevant qualifications in communications, writing, community services, public policy, business, or equivalent demonstrated experience.
• Experience in writing, communications or content development within a complex operational environment.
• Experience developing customer-facing, tenant-facing or community-facing communication materials.
• Strong ability to translate complex information into practical, easy-to-understand content.
• Experience applying plain English principles and accessibility standards.
• Exceptional writing, editing and proofreading skills with strong attention to detail.
• Strong stakeholder engagement, consultation and relationship-building skills.
• Proficiency in Microsoft Office and SharePoint.

Responsibilities

• Develop, write, review and edit tenant-facing communications and resources across Housing Operations.
• Create new tenant resources where gaps have been identified, aligned to business priorities and operational needs.
• Produce clear, practical content that helps tenants understand services, processes and requirements.
• Translate policy updates, operational requirements and service changes into accessible tenant communications.
• Review and uplift existing resources to improve clarity, accessibility, consistency and usability.
• Manage document review cycles, version control and ongoing content maintenance.
• Collaborate with operational teams, subject matter experts and stakeholders to develop accurate content.
• Gather tenant feedback and insights to continuously improve communication materials and resources.

Skills

Writing & editing

Content development

Plain English & accessibility

Stakeholder engagement

MS Office / SharePoint

Education

Qualifications in communications

Tools

SharePoint

MS Office

Job description

Mission Australia is seeking a Housing Content Lead, Tenant Resources, to develop clear tenant communications and resources across Housing Operations. You will translate policy and service changes into practical, accessible materials and manage content life cycles.

Join a values-driven not-for-profit and contribute to stronger tenant outcomes across Australia. National police checks and clearance to work with vulnerable people are part of the process.