Housing Content Lead — Transform Staff Resources

Mission Australia; Sydney; Hybrid; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services

Volunteering opportunities

Extra leave

Work Anniversary Day off

Job summary

Mission Australia in Sydney is seeking a Housing Content Lead – Staff Resources to shape knowledge across Housing Operations. You will create, review and improve staff resources, translate complex processes into practical guides, and ensure accuracy and accessibility.

Working with operations leaders and frontline teams, you will manage the document lifecycle, facilitate workshops, and drive continuous improvement in content development and staff experience.

Qualifications

• Experience developing, reviewing and improving operational resources and procedural documentation.
• Ability to transform complex information into clear, practical content.
• Strong editing, proofreading and document development capabilities.

Responsibilities

• Develop and maintain high-quality operational resources for Housing Operations, including policies, procedures, guides, templates and checklists.
• Create new staff-facing documentation to support emerging business needs, projects and service growth initiatives.
• Review, edit and enhance existing documents to improve clarity, relevance, usability and consistency.
• Translate complex operational, business and system processes into practical and easy-to-use resources.
• Manage the full document development lifecycle from concept through to publication.
• Collaborate with subject matter experts, frontline teams and operational leaders to gather content and validate processes.
• Facilitate workshops and consultation activities to support resource development and continuous improvement.
• Maintain document governance practices, including version control, document registers and review schedules.
• Support operational readiness by developing resources required for new projects, systems and service changes.
• Drive continuous improvement in content development, accessibility, knowledge management and staff experience

Skills

Content development

Technical writing

Editing

Workshop facilitation

Stakeholder engagement

MS Office / SharePoint

Education

Tertiary qualification in communications or related field

Tools

SharePoint

Microsoft Office

Job description

Mission Australia in Sydney is seeking a Housing Content Lead – Staff Resources to shape knowledge across Housing Operations. You will create, review and improve staff resources, translate complex processes into practical guides, and ensure accuracy and accessibility.

Working with operations leaders and frontline teams, you will manage the document lifecycle, facilitate workshops, and drive continuous improvement in content development and staff experience.