Housing Knowledge & Content Manager

Iaawg; Sydney; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Counselling services

Volunteering opportunities

Additional leave

Chaplaincy support

Job summary

Mission Australia is seeking a Housing Knowledge and Content Manager to lead a specialist team that creates clear, accessible operational resources. You will manage the development, maintenance and improvement of procedures, guides and manuals to align with business needs and service designs.

You will translate new processes into practical documentation while collaborating with operational teams and the Business Analyst function to ensure consistency and accessibility across resident-focused

Qualifications

• Relevant leadership experience in documentation, communications, or knowledge management environments.
• Ability to translate processes into practical operational documentation and resources.
• Strong writing, editing and communication skills focused on usability.

Responsibilities

• Lead a specialist team delivering high-quality operational documentation and knowledge resources.
• Drive development and review of policies, procedures and manuals.
• Establish documentation standards, templates, and governance practices.

Skills

Leadership

Content development

Stakeholder engagement

Editing

Writing

Education

Bachelor's or higher in communications or related field

Tools

SharePoint

Microsoft Office

Job description

Full Time, Permanent Role Location: Sydney, NSW with Work from Home Options Salary Dependant on Skills and Experience

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Every great housing service relies on trusted information and behind every policy, resident guide, operational procedure and communication is a commitment to helping people access safe, secure housing with confidence. As the Housing Knowledge and Content Manager, you will play a vital role in shaping how knowledge is created, maintained and shared across Mission Australia's Housing Operations. Working across one of Australia's largest community housing providers, you will lead a team responsible for developing clear, accessible and practical operational resources that support staff, residents and stakeholders, ensuring services remain consistent, compliant and focused on positive resident outcomes. As the custodian of operational knowledge, you will oversee the development, maintenance and continuous improvement of procedures, SOPs, guides and other operational resources, ensuring they remain accurate, accessible and aligned to business requirements and service designs. While this role is responsible for translating new and existing processes into practical operational documentation, current and future-state service design sits within the Business Analyst function.

Your key responsibilities will be to:

• Lea and support a specialist team delivering high-quality operational documentation, knowledge resources and communications.
• Drive the development, review and continuous improvement of operational policies, procedures and manuals.
• Establish and maintain documentation standards, templates and knowledge management practices.
• Oversee governance processes including review cycles, version control and document maintenance.
• Lead the uplift of resident-facing communications, ensuring they are clear, accessible and culturally safe.
• Improve the organisation, accessibility and usability of operational knowledge platforms and digital content.
• Collaborate with subject matter experts and operational stakeholders to align documentation with business processes.
• Support business improvement, transformation initiatives and operational change through effective knowledge management.
• Build strong relationships across housing, corporate and enabling teams to deliver nationally consistent resources and guidance.

Requirements for success

• Relevant tertiary qualifications in communications, writing, business, public policy, community services or a related discipline, or equivalent experience.
• Demonstrated leadership experience in documentation, communications, content development or knowledge management environments.
• Strong knowledge of document governance, content management and review processes.
• Proven ability to develop practical, fit-for-purpose resources in partnership with operational teams.
• Strong stakeholder engagement and relationship-building skills across diverse teams.
• Exceptional writing, editing and communication skills with a focus on quality and usability.
• Ability to balance strategic priorities with hands‑on delivery and competing deadlines.
• Experience within community housing, social housing, government or community services settings will be highly regarded.
• Proficiency with Microsoft Office and document or knowledge management platforms, including SharePoint.
• Police Check required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.