Housing Case Manager – Outreach & Advocacy

The Salvation Army Australia; Greater Shepparton; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging

Paid parental leave

EAP & wellness

Training & development

Job summary

The Salvation Army Australia is seeking a Case Manager to deliver hands-on support, advocacy, and outreach for individuals and families experiencing or at risk of homelessness in Shepparton, VIC. This permanent full-time, on-site role focuses on securing stable housing and connecting clients with essential services.

Reporting to the Team Leader, you will conduct assessments, develop tailored plans, and collaborate with housing, health, and community services to achieve sustainable outcomes.

Qualifications

• Degree or diploma qualification in social work, welfare, community development or related field.
• Experience in homelessness-focused social services.
• Experience in client assessment using appropriate tools and methods.
• Experience with risk assessment and well-being risk models.
• Experience with clients with multiple or complex needs.
• Experience engaging with multiple service providers to meet client needs.
• Experience with client data and reporting systems, and Microsoft Suite.
• Current Employee Working with Children Check.
• Current VIC Driver’s Licence.

Responsibilities

• Deliver strengths-based, client-centred case management to individuals and families experiencing or at risk of homelessness.
• Assess referrals, undertake outreach activities, and engage clients with complex needs across the local community.
• Complete comprehensive assessments to identify client needs, barriers, goals and support requirements.
• Develop, implement and review tailored case management plans that empower clients to achieve sustainable outcomes.
• Connect clients with housing, health and community services, providing advocacy and practical support where required.
• Build and maintain strong partnerships with internal teams and external service providers to ensure coordinated support and positive client outcomes.

Skills

Client assessment

Risk assessment

Interagency collaboration

Microsoft Office

Education

Social work / welfare / related degree or diploma

Tools

Client data systems

People management systems

Microsoft Suite

Job description

The Salvation Army Australia is seeking a Case Manager to deliver hands-on support, advocacy, and outreach for individuals and families experiencing or at risk of homelessness in Shepparton, VIC. This permanent full-time, on-site role focuses on securing stable housing and connecting clients with essential services.

Reporting to the Team Leader, you will conduct assessments, develop tailored plans, and collaborate with housing, health, and community services to achieve sustainable outcomes.