Outreach Case Manager — Housing & Support Impact

The Salvation Army; Greater Shepparton; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑effe

Paid parental leave

Health & wellness programs

EAP

Leave options

Job summary

The Salvation Army in Shepparton, VIC is seeking a dedicated Case Manager to provide hands-on support, advocacy and outreach for individuals and families experiencing or at risk of homelessness. You will work within the Outreach Connection Program, coordinating housing, health and community services to help clients thrive.

Reporting to the Team Leader, this permanent full-time role is based on-site in Shepparton and offers SCHADS Award Level 5 compensation with opportunities for professional

Qualifications

• Degree or diploma qualification in social work, welfare, community development or related field.
• Experience in homelessness service environment.
• Experience in client assessment using appropriate tools and techniques.
• Experience using risk models to assess levels of risk and well-being.
• Experience with clients with multiple/complex service needs.
• Experience engaging with multiple service providers to meet client needs.
• Experience with client data and reporting systems and MS Office.

Responsibilities

• Deliver strengths-based, client-centred case management to individuals and families experiencing or at risk of homelessness.
• Assess referrals, undertake outreach activities, and engage clients with complex needs across the local community.
• Complete comprehensive assessments to identify client needs, barriers, goals and support requirements.
• Develop, implement and review tailored case management plans that empower clients to achieve sustainable outcomes.
• Connect clients with housing, health and community services, providing advocacy and practical support where required.
• Build and maintain partnerships with internal teams and external service providers to ensure coordinated support and positive client outcomes.

Skills

Advocacy

Case management

Client engagement

Referral coordination

Education

Social work degree or related field

Tools

Microsoft Office

Job description

The Salvation Army in Shepparton, VIC is seeking a dedicated Case Manager to provide hands-on support, advocacy and outreach for individuals and families experiencing or at risk of homelessness. You will work within the Outreach Connection Program, coordinating housing, health and community services to help clients thrive.

Reporting to the Team Leader, this permanent full-time role is based on-site in Shepparton and offers SCHADS Award Level 5 compensation with opportunities for professional