Housing Access & Tenancy Support Officer

Homes North Community Housing; Inverell; On-site; AUD 55,000 - 75,000; Full time

Job summary

Homes North Community Housing in Inverell, NSW, invites applications for a Client Relations Officer. You will support tenants and applicants to access and sustain secure housing, combining professional tenancy management with empathy and strong stakeholder engagement.

The role focuses on client engagement, tenancy management, and collaboration with advocates and support services to help clients achieve housing stability across the New England North West region.

Qualifications

• Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management, community services, or a customer-focused role.
• Ability to manage sensitive or complex conversations while maintaining professional boundaries.
• Current Driver’s Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.

Responsibilities

• Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.
• Tenancy Management: Manage a portfolio of tenancies, including allocations, sign-ups, inspections, and ongoing tenancy support.
• Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long-term housing outcomes.
• Community Impact: Support low-to-moderate income earners across the New England North West region to achieve housing stability.

Education

Certificate III in Social Housing

Job description

Homes North Community Housing in Inverell, NSW, invites applications for a Client Relations Officer. You will support tenants and applicants to access and sustain secure housing, combining professional tenancy management with empathy and strong stakeholder engagement.

The role focuses on client engagement, tenancy management, and collaboration with advocates and support services to help clients achieve housing stability across the New England North West region.