Housing & Tenancy Officer – Community Housing

Pacific Link Housing; Gosford; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Fully maintained motor vehicle

Flexible working options

Professional development

Team building events

Job summary

Pacific Link Housing is seeking a Housing Officer to manage a portfolio of properties across the Central Coast, Lake Macquarie and Hunter regions. You will be the primary contact for tenants, building strong relationships and delivering person-centred services.

You will handle leases, inspections, arrears, and dispute mediation, applying tenancy laws to sustain tenancies and ensure safe, affordable homes for residents.

Qualifications

• Solid understanding of property/tenancy management.
• Strong customer service and ability to build rapport with people from diverse backgrounds.
• Knowledge of NSW tenancy legislation and related policies.
• Hold a current NSW Driver’s Licence and willingness to travel across the footprint.

Responsibilities

• Prepare and sign tenancy agreements, handle property condition reports, and process bonds.
• Address tenant issues, conduct routine inspections, and coordinate with Support/Assets teams.
• Manage rent arrears, mediate tenant and neighbour complaints, and represent Pacific Link Housing at NCAT when needed.
• Apply the Residential Tenancies Act and organisation policies to keep tenants informed and supported.

Skills

Great communication

Organisation

Customer service

Stakeholder management

Time management

Tools

Microsoft Office

Job description

Pacific Link Housing is seeking a Housing Officer to manage a portfolio of properties across the Central Coast, Lake Macquarie and Hunter regions. You will be the primary contact for tenants, building strong relationships and delivering person-centred services.

You will handle leases, inspections, arrears, and dispute mediation, applying tenancy laws to sustain tenancies and ensure safe, affordable homes for residents.