Client Relations Officer

Homes North Community Housing; Moree; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

35‑hour work week

Family-friendly workplace

Professional development opportunities

Not-for-profit organisation

Job summary

Homes North is seeking a Client Relations Officer in Moree to support tenants and applicants, helping them access and sustain secure housing. This is a people-focused role that blends professional tenancy management with empathy, problem-solving, and strong stakeholder engagement.

You will engage with advocates, support services and partner organisations to help clients sustain long-term housing outcomes, with a focus on assisting low to moderate income earners in the New England North West

Qualifications

• Certificate III in Social Housing or equivalent experience.
• Experience in welfare, property management, or community services.
• Ability to handle sensitive conversations with professional boundaries.

Responsibilities

• Act as first point of contact for applicants and tenants.
• Manage a portfolio of tenancies, including sign-ups, inspections, and ongoing tenancy support.
• Collaborate with advocates, support services and partner organisations to help clients sustain long-term housing outcomes.
• Support low-to-moderate income earners across the New England North West region to achieve housing stability.

Skills

Communication skills

Empathy

Stakeholder engagement

Education

Certificate III in Social Housing

Job description

Do you believe that access to safe, stable housing is fundamental to a good quality of life?

At Homes North, we go beyond property management — we support people and communities. We are seeking a Client Relations Officers to join our team in Moree and make a meaningful contribution to the community.

As a Client Relations Officer, you will play a vital role in supporting tenants and applicants, helping them access and sustain secure housing. This is a people‑focused role that combines professional tenancy management with empathy, problem‑solving, and strong stakeholder engagement.

Key Responsibilities

Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.

Tenancy Management: Manage a portfolio of tenancies, including allocations, sign‑ups, inspections, and ongoing tenancy support.

Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long‑term housing outcomes.

Community Impact: Support low‑to‑moderate income earners across the New England North West region to achieve housing stability.

About You

You bring a balance of professionalism, accountability, and compassion. You will be successful in this role if you have:

Relevant Qualifications or Experience: Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management, community services, or a customer‑focused role.

Strong Communication Skills: The ability to manage sensitive or complex conversations while maintaining professional boundaries.

Mandatory Requirements: A current Driver’s Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.

Community Commitment: A genuine interest in contributing positively to the Armidale community.

Why Join Homes North?

At Homes North, we value and support our people. You will benefit from:

Salary packaging benefits that can significantly increase your take‑home pay.

35‑hour work week with flexible start and finish times.

A family‑friendly workplace that supports flexible working arrangements.

Professional development opportunities and career progression pathways.

Being part of a supportive, well‑regarded not‑for‑profit organisation where collaboration and purpose matter.