Resident-Centric Property & Tenancy Officer

Enliven Housing Pty Ltd; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Enliven Housing in Sydney is seeking a dedicated tenancy officer to support day-to-day operations of our property portfolio. You will be the single point of contact for residents, coordinating requests across the business to deliver person-centred service and timely communication.

Working within a national disability housing provider, you will visit sites, conduct viewings, manage leases, monitor rents, and document actions.

Qualifications

• Year 12 Certificate (or equivalent)
• Knowledge of state tenancy legislation
• Minimum 2 years’ experience in property management or a similar role
• Completion of the NDIS Worker Orientation Module will be required if successful

Responsibilities

• Visiting sites to resolve customer concerns with empathy and fairness, conduct annual property inspections and customer service
• Conduct property viewings and open days to promote occupancy
• Ensuring all customers receive timely, helpful, and proactive communication and follow‑up
• Supporting new customers by managing lease sign‑ups, rent payments, and flexible solutions
• Manage complex and high-risk tenancies through coordination, problem-solving, and person-centred decision-making
• Monitoring rent payments and follow up on overdue rent with a supportive approach
• Lodgement and monitoring of repairs and maintenance with clear communication
• Collaborating with Home & Living Team to welcome new customers and provide a clear contact point
• Using IT systems to maintain accurate customer data and well-documented file notes
• Building strong relationships across the disability sector with on-site providers, coordinators, and advocates
• Collaborating with strata management, building managers, and developers for positive outcomes

Skills

Customer service

Communication

Time management

Attention to detail

Onsite presence

Collaboration

Advocacy

Education

Year 12

tenancy legislation knowledge

Tools

Microsoft Office

Adobe

CRM systems

Property management systems

Job description

Enliven Housing in Sydney is seeking a dedicated tenancy officer to support day-to-day operations of our property portfolio. You will be the single point of contact for residents, coordinating requests across the business to deliver person-centred service and timely communication.

Working within a national disability housing provider, you will visit sites, conduct viewings, manage leases, monitor rents, and document actions.