Client Relations Officer

Homes North Community Housing; Inverell; On-site; AUD 55,000 - 75,000; Full time

Job summary

Homes North Community Housing in Inverell, NSW, invites applications for a Client Relations Officer. You will support tenants and applicants to access and sustain secure housing, combining professional tenancy management with empathy and strong stakeholder engagement.

The role focuses on client engagement, tenancy management, and collaboration with advocates and support services to help clients achieve housing stability across the New England North West region.

Qualifications

• Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management, community services, or a customer-focused role.
• Ability to manage sensitive or complex conversations while maintaining professional boundaries.
• Current Driver’s Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.

Responsibilities

• Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.
• Tenancy Management: Manage a portfolio of tenancies, including allocations, sign-ups, inspections, and ongoing tenancy support.
• Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long-term housing outcomes.
• Community Impact: Support low-to-moderate income earners across the New England North West region to achieve housing stability.

Education

Certificate III in Social Housing

Job description

Homes North Community Housing - Inverell NSW

Do you believe that access to safe, stable housing is fundamental to a good quality of life?

At Homes North, we go beyond property management - we support people and communities. We are seeking a Client Relations Officers to join our team in Inverell and make a meaningful contribution to the community.

As a Client Relations Officer, you will play a vital role in supporting tenants and applicants, helping them access and sustain secure housing. This is a people-focused role that combines professional tenancy management with empathy, problem-solving, and strong stakeholder engagement.

Key Responsibilities

Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.

Tenancy Management: Manage a portfolio of tenancies, including allocations, sign-ups, inspections, and ongoing tenancy support.

Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long-term housing outcomes.

Community Impact: Support low-to-moderate income earners across the New England North West region to achieve housing stability.

About You

You bring a balance of professionalism, accountability, and compassion. You will be successful in this role if you have:

Relevant Qualifications or Experience: Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management, community services, or a customer-focused role.

Strong Communication Skills: The ability to manage sensitive or complex conversations while maintaining professional boundaries.

Mandatory Requirements: A current Driver’s Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.

Community Commitment: A genuine interest in contributing positively to the community.

Why Join Homes North?

At Homes North, we value and support our people. You will benefit from:

Salary packaging benefits that can significantly increase your take-home pay.

35-hour work week with flexible start and finish times.

A family-friendly workplace that supports flexible working arrangements.

Professional development opportunities and career progression pathways.

Being part of a supportive, well-regarded not-for-profit organisation where collaboration and purpose matter.

For further information, please contact Rachel Krauss (02) 6722 5***