Housing Services & Client Support Officer

NSW Department of Communities and Justice; Bega; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Career development opportunities

Annual leave loading

Job summary

NSW Department of Communities and Justice is seeking a Client Service Officer in the Southern & Western District, Bega. You will be the face of Homes NSW, helping tenants, applicants and advocates access housing and sustain tenancies.

The role is temporary full-time, based in the office, working with diverse clients and partner agencies. You will conduct property visits, inspections, and provide empathetic, practical support to achieve safe housing outcomes.

Qualifications

• Confidence visiting clients in their homes and working independently in the community.
• Resilience and professionalism when working with vulnerable clients and challenging situations.
• Strong situational awareness and a commitment to personal safety practices.
• The ability to build rapport while maintaining professional boundaries.
• Excellent communication and relationship-building skills.
• Strong customer service skills with an empathetic approach.
• The ability to work independently and as part of a team.
• Confidence using technology and learning new systems.
• A commitment to teamwork, continuous improvement and delivering positive client outcomes.
• Meaningful work that directly supports vulnerable people and communities.
• Structured training, mentoring and ongoing support.
• Diverse career pathways across Homes NSW and the NSW Public Sector.
• A supportive team environment where safety, wellbeing and professional development are priorities.
• The opportunity to make a genuine difference every day.

Responsibilities

• Visit tenants in their homes on a regular scheduled basis.
• Conduct property inspections and support tenants to maintain successful tenancies.
• Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
• Support the resolution of anti-social behaviour concerns and neighbourhood issues.
• Work with clients at the counter, over the phone and in the community.
• Process and assess applications and enquiries using relevant legislation, policies and procedures.
• Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).
• Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW
• Use a range of technologies including iPads, online systems and mobile communication tools.
• Work directly with clients and advocates to provide advice and assistance on housing options.
• Process and assess housing applications and enquiries using relevant legislation, policies and procedures.
• Work rostered shifts supporting clients at the counter and over the phone.
• Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).
• Support outreach services and homelessness initiatives within local communities.
• Use a variety of technologies and online systems to manage client interactions and casework.

Skills

Empathy

Resilience

Relationship-building

Communication skills

Customer service

Independence

Tech literacy

Teamwork

Tools

iPads

Online systems

Mobile tools

Job description

NSW Department of Communities and Justice is seeking a Client Service Officer in the Southern & Western District, Bega. You will be the face of Homes NSW, helping tenants, applicants and advocates access housing and sustain tenancies.

The role is temporary full-time, based in the office, working with diverse clients and partner agencies. You will conduct property visits, inspections, and provide empathetic, practical support to achieve safe housing outcomes.