Houseperson

Accor Apartments & Realty; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Brisbane is seeking a Houseperson to join our Housekeeping Team. You will be moving around the property, delivering requested items, replenishing linens and towels, and helping collect used linens for laundering.

This hands-on role requires a friendly, detail-oriented approach, physical stamina for stairs and carts, and a willingness to support room attendants and public areas to ensure a smooth guest experience.

Qualifications

• Experience delivering guest requests and assisting housekeeping.
• Assist with stocking linens, towels, and amenities and collect items as needed.
• Handle safety and report maintenance issues when required.

Responsibilities

• Prioritise and fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces as requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills

Warm and welcoming communication

Attention to detail

Physical stamina

Team collaboration

Reliable transportation & flexible

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go‑to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays