Houseperson

Accor Apartments & Realty; Launceston; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Launceston is looking for a proactive Houseperson to join our housekeeping team. You will help room attendants by delivering items, restocking linens, and collecting used linens for laundering, ensuring guests' experience remains smooth.

This role suits someone who is flexible, physically active, and capable of handling deliveries to guest rooms and public areas, including stairs and trolleys, while maintaining guest privacy and safety.

Qualifications

• Guest-focused and friendly, with excellent communication.
• Able to work efficiently with attention to detail.
• Comfortable with physical tasks and moving items.
• Reliable, with flexibility to work weekends and holidays.

Responsibilities

• Prioritise and fulfil guest requests, including delivering amenities and linens.
• Collaborate with housekeeping to complete tasks promptly.
• Gather and transport used linens to laundering area.
• Assist with cleaning rooms and public areas as needed.
• Handle cleaning chemicals safely and report issues.
• Provide welcoming service and accurate information about amenities.

Skills

Warm communication

Attention to detail

Physical stamina

Team collaboration

Shift flexibility

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go‑to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays